Senior Community Manager - MARVEL Strike Force

Scopely is looking for a Senior Community Manager to join our Marvel Strike Force team within our Live Games division in Canada on a remote basis or Mexico City on a hybrid basis.

Responsibilities

Own the relationship between the studio and the player community: the voice of the game in every community channel, and the voice of the community inside the studio; Engage with players (F2P, RCs & VIPs alike) daily across all of our community channels, setting the standard for authentic, high-quality player engagement; Turn community sentiment, emerging trends, and actionable feedback into strategic insights and recommendations that help shape product decisions; Drive player communication strategy for major launches, sensitive topics, and high-impact player moments; Own the strategy, health, and continuous improvement of community initiatives, campaigns, and player programs; Partner proactively across the studio and our partners throughout feature development, launches, and feature releases; Close the loop: when the studio acts on player feedback, make sure the community knows it was heard; Mentor Community Managers by sharing knowledge, improving processes, raising communication standards, and helping the team grow

Requirements

5+ years of experience in community, social, or player engagement; Experience managing community programs for live-service games; Strong judgment in player communication, prioritization, and escalation handling; Experience collaborating cross-functionally with Marketing, Product, Live Ops, CRM, and/or Player Experience; Strong written and editorial instincts with the ability to adapt tone to different player situations; Experience translating player sentiment into actionable recommendations; Data-informed mindset with experience using engagement and feedback signals to improve outcomes; Strong organizational skills and ability to manage multiple priorities in a fast-paced live environment

Nice to have

Experience with large midcore, live-operated F2P mobile games; Strong collaborative approach with Marketing, Product, and Player Experience partners; Experience supporting creator programs and community-led content initiatives