Senior Customer Success Architect

We're looking for a Customer Success Architect to join our EMEA Customer Success team. This is a pivotal role that sees you as the technical expert, brought in on the most complex and high priority customer engagements, at any point from implementation, adoption to renewal. The ideal candidate is an enthusiastic professional who thrives in a fast-paced environment and possesses a strong curiosity for "how things work" and "how things should work". You are a solution- and execution-oriented individual with a dedication for getting things done.

Responsibilities

Develop a mastery of Amplitude products in order to provide strategic consultation in taxonomy design, instrumentation, and data governance; Be an expert in Amplitude Platform in order to successfully guide customers as they integrate Amplitude into additional data flows and business processes, thereby making Amplitude an integral business partner; Serve as a trusted technical advisor for customers; Gather, organize, and report trends and customer insights to optimize business processes, documentation, and services; Collaborate cross-functionally with Amplitude's Product, Engineering, Platform Support, and Customer Success Manager teams to streamline internal processes and improve the data management experience for customers

Requirements

At least 5-8 years of customer-facing technical experience, with a demonstrated record of successfully engaging with enterprise accounts; Competent in programming languages and concepts that underpin modern web and mobile development (e.g. SQL, JavaScript, Java, Python, Android, iOS, RESTful APIs); Execution and customer service oriented, able to effectively prioritise and complete customer deliverables in alignment with customer requirements and drive outcomes; Excellent verbal and written social, presentation, and interpersonal skills, with the ability to effectively explain complex technical concepts to stakeholders with an array of experience levels and technical competencies; Problem-solving mentality and positive attitude towards the change that comes with working at a rapidly growing company

Nice to have

Prior experience working with SaaS solutions in product analytics, digital marketing, A/B testing, business intelligence, customer data platforms, data warehouses/pipelines, or Amplitude integration partners

Benefits

Excellent Medical, Dental and Vision insurance coverages, with 100% employer-paid premiums for employee Medical, Dental, Vision on select plans; 401(k) retirement plan with an employer match of up to 1% of eligible pay each pay period up to $2,000 annually; Flexible time off, paid holidays, and more; Generous stipends for wellness (monthly), commuter transit/parking (monthly), learning and development (quarterly), and new hire home office equipment; Parental benefits including 12 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, and Back-up Child Care support; Mental health and wellness benefits including no cost employee access to Modern Health coaching and therapy sessions; Employee Stock Purchase Program (ESPP); Mentorship programs, management training, and wellness initiatives; Charitable giving grant and paid volunteer time off