Senior Customer Success Manager

Verve has created a more efficient and privacy-focused way to buy and monetize advertising. Verve is an ecosystem of demand and supply technologies fusing data, media, and technology together to deliver results and growth to both advertisers and publishers. We're looking for a client-focused, data-savvy professional with deep knowledge of the programmatic ad ecosystem to join Dataseat's Customer Success team in New York. Experience with DSPs, mobile programmatic, and campaign analytics is essential.

Responsibilities

Serve as the primary point of contact for a portfolio of advertiser accounts, ensuring their success and satisfaction; Build and maintain strong, long-term relationships with clients, understanding their business goals and challenges; Manage end-to-end campaign execution, including setup, monitoring, and optimization to meet performance objectives; Analyze campaign data to identify trends, insights, and areas for improvement; Collaborate with internal teams to implement optimizations and troubleshoot issues; Develop strategic plans to enhance campaign performance and achieve client KPIs; Prepare and deliver regular performance reports, providing insights and recommendations; Proactively identify growth opportunities within accounts and contribute to long-term success planning; Work closely with Sales, Product, and Engineering teams to align on client needs and deliver solutions; Provide feedback to inform product development and feature enhancements

Requirements

5+ years of experience in customer success, ad operations, or programmatic campaign management; Deep expertise in DSP platforms, mobile advertising, and the programmatic ecosystem; Proven success in driving client growth, retention, and satisfaction; Strong analytical skills with the ability to translate performance data into actionable optimization strategies, deliver insights to clients, and identify opportunities for account growth; Self-starter with a strong drive to learn, take initiative, and make a meaningful impact; Quick learner with a growth mindset - comfortable working independently, adapting to evolving priorities, and taking ownership; Experience mentoring junior team members and collaborating effectively across functions

Nice to have

Familiarity with privacy-first measurement frameworks (e.g., SKAdNetwork); Bachelor's degree in Marketing, Business, or a related field; Advanced qualifications

Benefits

Medical, Dental, Vision, Disability, Life, and other Insurances; 401(k) Retirement plan with company match; pre-tax FSA plans for Healthcare, Dependent care, and Commuting; Fringe Personalized Benefits Platform with a budget of $100/month; 13 paid holidays, unlimited PTO, and 3 Wellness Days; paid Parental Leave