Senior Data Operations Coordinator I

International Data Solutions Operations (Audience Measurement) is a department responsible for collecting data from field and data delivery to our client. The supervisor is responsible for monitoring the projects and making sure all projects have been following the right procedures, meet the timelines, and have good quality.

Responsibilities

Monitor projects and ensure all projects follow the right procedures, meet timelines, and have good quality; Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to interviewers; Organize workflow and ensure that interviewers understand their duties or delegated tasks; Monitor employee productivity and provide constructive feedback and coaching; Receive complaints and resolve problems; Maintain timekeeping and personnel records; Pass on information from upper management to interviewers and vice versa; Prepare and submit performance reports; Hire and train new interviewers; Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises

Requirements

Min High School graduate; Min. 1 (one) year as Field Quality Control / Field Officer / recruiters; Strong computer skills: Microsoft Office and managing database; Knowledge of fieldwork concepts and survey methodologies; Strong analytical skills; Able to work as individual & in a team; Have own motorcycle; Able to communicate in English; Need to travel outside the domicile town (if needed)

Nice to have

Bachelor’s degree preferred