Senior Delivery Manager/Lead

We are seeking an experienced Senior Delivery Manager/Lead to drive successful project delivery, ensure high-quality execution, and manage customer relationships. This role requires a strategic thinker with a hands-on approach who can lead multiple projects, oversee delivery teams, and collaborate with internal and external stakeholders to ensure on-time, within-budget, and high-quality delivery.

Responsibilities

Oversee end-to-end project delivery across multiple engagements, ensuring alignment with client requirements and company goals; Define and implement best practices, governance models, and quality frameworks to improve efficiency and scalability; Monitor project risks, dependencies, and bottlenecks, proactively mitigating issues; Ensure delivery teams adhere to agile, scrum, or other project management methodologies; Serve as the primary point of contact for clients, ensuring high customer satisfaction and long-term relationships; Translate business needs into actionable delivery plans and work closely with pre-sales, account management, and technology teams; Manage client expectations, scope changes, and escalation handling to ensure smooth delivery; Mentor, guide, and develop delivery teams, ensuring high performance and alignment with company objectives; Foster a culture of accountability, ownership, and innovation within the team; Support the hiring, onboarding, and capability-building of delivery resources; Drive continuous process improvement, automation, and efficiency initiatives; Track delivery KPIs, financials, and resource utilization to ensure profitability; Work with leadership to develop strategic initiatives that improve delivery execution

Requirements

10+ years of experience in IT services, project management, or software delivery; Strong background in agile, waterfall, or hybrid project management methodologies; Proven ability to manage multiple projects, clients, and cross-functional teams; Strong technical understanding of software development, cloud, DevOps, and emerging tech; Experience in handling customer engagement, pre-sales support, and solutioning; Excellent communication, stakeholder management, and leadership skills; Experience in budgeting, cost management, and commercial aspects of delivery

Nice to have

PMP; PRINCE2; CSM; SAFe; equivalent certification

Benefits

Opportunities to work on cutting-edge projects with global clients; Learning and development are part of our culture, and we provide a platform to advance your career; Opportunities for skill development and training; Training and mentorship programs offered; Performance-based annual bonuses; Health Insurance: Coverage for employees and dependents; Paid holidays & maternity benefits; Gratuity and Employee Recognition Programs