Senior Demand Planner

Build something. Don't just maintain it. We're partnering with one of the UK's fastest-growing challenger consumer brands to appoint a Commercial Operations Manager/Senior Demand Planner as they continue an exciting period of growth. Over the last 18 months the business has experienced exceptional and unparalleled success, significantly expanding its retail footprint, product portfolio and customer base. As a result, this is no longer a traditional retail operations role, it's a pivotal commercial position sitting at the heart of the business. Working alongside Sales, Supply Chain and the wider Commercial team, you'll become the operational voice of Retail, ensuring products launch successfully, customers receive exceptional service and commercial opportunities are executed brilliantly. This is a genuinely cross-functional role where no two days are the same. One day you could be supporting a major product launch into a key retailer. The next you'll be working with Sales, Supply Chain and Logistics to resolve availability challenges, improve processes or ensure promotional activity lands flawlessly. You'll need to be equally comfortable analysing data, influencing stakeholders and rolling your sleeves up to make things happen.

Responsibilities

Become the operational lead for the Retail function across key UK customers; Partner closely with Sales, Supply Chain, Demand Planning and Customer Service to deliver exceptional customer execution; Manage retailer launches, promotional activity and ongoing operational performance; Monitor availability, inventory and order fulfilment, proactively identifying risks before they become issues; Lead cross-functional projects that improve customer experience and operational efficiency; Act as the key point of contact for retail operational challenges, coordinating solutions across multiple departments; Drive continuous improvement whilst remaining agile in a fast-changing environment; Support and develop a growing team as the function continues to evolve

Requirements

Commercial Operations; Customer Operations; Customer Supply; Retail Operations; Supply Chain; Demand Planning; Experience working closely alongside commercial teams; Understanding of what it takes to support retail customers in a fast-moving environment; Experience in FMCG, food, drinks or consumer goods business; Love working in fast-growing businesses where priorities evolve quickly; Enjoy solving problems and taking ownership; Confident influencing stakeholders across different functions; Stay calm under pressure and embrace ambiguity; Balance commercial thinking with operational excellence; Naturally build relationships and challenge constructively when needed; Want to be part of building something rather than simply maintaining processes

Benefits

EMI; Benefits; High-Growth Consumer Brand; Certified B Corp; Scale-Up Environment