Senior Director, Global Sales Recruiting

Software is a choice that can make or break a business. When done right, it removes friction and lets teams move at full speed. Yet in most organizations, fragmented service and support systems slow people down.

There's a better option. Freshworks, with a fresh vision for how work gets done.

Freshworks turns operational complexity into coordinated action. Our unified platform runs employee service, IT operations, and customer support on AI-powered workflows, so teams move faster with less friction. Today, more than 74,000 businesses worldwide—including Bridgestone, New Balance, S&P Global, and Sony Music—trust Freshworks to power their everyday operations and keep their business moving forward.

Fresh vision. Real impact. Come build it with us.

About the Role: As the Sr. Director, Talent Acquisition for Global Revenue, you will shape and execute the global talent acquisition strategy that powers Freshworks’ revenue growth. Based in London, you will lead a high-performing team spanning AMER, EMEA and India to attract, engage, and hire top-tier GTM talent across global sales, account management, and revenue operations. You will partner directly with senior sales leadership and executive stakeholders to align recruitment strategy with long-term commercial goals, ensuring predictable, high-quality hiring across all revenue channels.

Responsibilities

Define and drive the global Talent Acquisition strategy for the Global Revenue Organization GRO functions worldwide.; Lead, coach, and develop a team of managers and recruiting professionals, establishing clear operational goals and performance expectations.; Partner directly with executive GRO leaders to align talent acquisition plans with business roadmaps, headcount targets, and global expansion priorities.; Implement robust recruiting architectures, data-driven forecasting, and capacity modeling to ensure predictable delivery across global revenue teams.; Enhance candidate experience, assessment frameworks, and employment branding initiatives tailored to enterprise sales and commercial talent markets.; Build deep strategic alignment across cross-functional partners including HR Business Partners, Compensation & Benefits, Finance, and Talent Operations.; Drive operational excellence across talent systems, applicant tracking hygiene, sourcing channels, and executive search engagements.

Requirements

15+ years of progressive talent acquisition experience within high-growth SaaS, cloud, or enterprise technology environments.; Proven leadership experience managing distributed talent acquisition teams, with a track record of driving delivery through direct reports.; Experience architecting global GTM and sales recruitment strategies across multiple geographies (AMER, EMEA, India and Australia).; Strategic mindset with the ability to connect department vision and functional charters directly to overall corporate strategy and business objectives.; Demonstrated ability to create a culture of trust and high performance, establishing quarterly OKRs and coaching team members through regular feedback and development.; Skilled at prioritizing complex talent initiatives across cross-functional boundaries to ensure flawless execution and operational accountability.

Nice to have

Hands-on experience operating within enterprise ATS platforms (e.g., SmartRecruiters, Workday) and advanced sourcing technologies.; Deep knowledge of EMEA and international employment landscapes and commercial sales compensation models.