Senior Director or Vice President, Technology Services

Our client is seeking a strategic, highly collaborative technology leader to join a global organization as the Director, Global Technology Services. This is a high-impact opportunity for a proven IT leader who is ready to take on broader executive-level responsibility. The ideal candidate may currently be operating as a Director or Senior Director and should have progressively expanded their leadership scope, global experience, and operational ownership throughout their career. This leader will take ownership of a broad global Technology Services organization and serve as a trusted strategic partner and extension of the CIO.

Responsibilities

Oversee a global technology services environment spanning Infrastructure Operations, Service Desk and Deskside Support, End-User Computing and Digital Workplace, IT Service Management, IT Asset Management, IT Procurement and Vendor Coordination; Lead a globally distributed organization with approximately 30 team members and seven direct reports across the United States, United Kingdom, and India; Lead and develop global Technology Services teams while building a culture of accountability, collaboration, innovation, and customer focus; Establish and improve service delivery standards, SLAs, KPIs, operational dashboards, and continuous improvement practices; Drive initiatives focused on infrastructure modernization, cloud enablement, automation, AI-enabled IT operations, and digital workplace improvements; Improve the end-user experience through modern support models, proactive service management, and operational efficiency; Partner with the CIO and business leadership to align technology services with organizational priorities and business needs; Strengthen collaboration and alignment across global IT teams, regions, and stakeholders; Manage relationships with infrastructure vendors, managed service providers, and technology partners; Oversee operational budgets, IT asset lifecycle management, procurement processes, and cost optimization; Identify opportunities to improve technology performance, service quality, scalability, and operational maturity; Bring strong ownership and execution discipline to a lean, globally distributed organization

Requirements

12+ years of progressive IT leadership experience; Experience leading global or geographically distributed technology services or IT operations teams; Broad experience across areas such as infrastructure, service desk, end-user computing, ITSM, asset management, and vendor management; A demonstrated track record of operational transformation and measurable service improvement; Experience developing and managing global teams and leaders; Strong experience with service delivery metrics, KPIs, SLAs, governance, and continuous improvement; Experience leading or influencing modernization initiatives involving cloud, automation, AI-enabled operations, or digital workplace technologies; Experience managing complex vendor relationships and operational budgets; Strong executive communication, stakeholder management, and business partnership skills; Personable and relationship-oriented; Comfortable working across cultures, regions, and time zones; Flexible and adaptable in an evolving environment; Strategic while still willing to roll up their sleeves when needed; Highly accountable and comfortable taking ownership; A strong communicator who can build trust with technical teams, executives, and business stakeholders; Someone who naturally brings people together and creates alignment

Nice to have

Insurance or professional services; Microsoft Azure and modern cloud operations; AI-enabled IT operations and automation; Digital workplace transformation; SAP environments or global SAP initiatives; ITIL or other service management frameworks