Senior Engineer- Microwave

We are now looking for a Technical Authority Expert to secure technical capability as part of Automated Ops 24/7 running of Services & includes diagnosis, fast domain support, routine resource fulfilment & field technical support.

Responsibilities

Will work in a 24x7 environment; Support customer over email and phone; Responsible for 2nd Line troubleshooting of Microwave system over Ericsson 6xxx Series; Raise and update tickets in tool for all issues handled; Report daily issues handled or escalated in daily shift reports; Ensure issues are handled within SLA/Commitments; Perform preventive activities with available performance reports from Microwave NMS; Handle customer interactions and RCA identification

Requirements

Degree/Diploma in Engineering preferably in Electronics, Computer science, Telecommunication or equivalent; 3-12 years of hands-on experience on 2nd Level Engineer functional role; Good Technical Knowledge of Microwave Technology preferably 6K series; Working knowledge of Microwave products and vendors: Aviat Radio, Ceragon Radio, Fujitsu Radio, Huawei Radio, NEC Radio; Sound knowledge of Microwave Technology; Knowledge of troubleshooting and software upgrade of Microwave devices; Hands-on experience with various EMS & NMS systems used for Microwave Devices; Knowledge of QoS parameters for Microwave networks; Understanding of TWAMP related issues in Microwave network and troubleshooting using Microwave concept; Ethernet alarms and parameters with their troubleshooting process; Good knowledge over SLA/WLA; Good in preventive activities with available performance report from Microwave NMS; Good in customer handling and RCA identification

Nice to have

Transmission or ENM experience preferred