Senior Hardware/Software Installation Technician

Our Agile Defense team, the premier providers of innovative Information Technology (IT) services and communications support to the Department of War and Federal Agencies, is growing. We’re increasing our team to support the US Army. The program delivers end-to-end EFIS&T services—including survey and design through installation, security, and testing. This work spans NIPR and SIPR networks, Wi-Fi, VoIP, ISP/OSP infrastructure, and voice modernization across all CONUS Army installations. We are seeking an experienced Senior Hardware / Software Installation Technician to contribute to technical sites surveys for a critical US Military IT modernization program. In this role, you will serve as a technical teammate, responsible for evaluating infrastructure readiness, documenting requirements for network and system upgrades, and overseeing the installation of hardware and software solutions. The ideal candidate is a field-proven technician who can expertly navigate military facilities, author and produce detailed Site Survey Reports (SSRs), mentor fellow technicians while interfacing directly with the Project Manager, Program Management Office (PMO) and Government Points of Contact (POCs).

Responsibilities

Serve as technical teammate responsible for evaluating infrastructure readiness, documenting requirements for network and system upgrades, and overseeing installation of hardware and software solutions; Participate in physical site surveys at military installations (CONUS and OCONUS) to validate power, space, cooling (HVAC), and connectivity requirements for new equipment deployments; Analyze existing network infrastructure (fiber/copper cabling, patch panels, conduit) to determine upgrade requirements; Develop comprehensive Site Survey Reports (SSRs) and Installation Design Plans (IDPs), including floor plans, rack elevation diagrams, and power calculations; Generate accurate Bills of Materials (BOMs) to support procurement and logistics for upcoming installations; Perform installation, configuration, and troubleshooting of IT hardware (routers, switches, crypto devices, and UPS units) and associated software/firmware; Load and configure operating systems (Windows/Linux) and apply system baselines (e.g., STIGs) in accordance with DoD cybersecurity standards; Conduct burn-in testing and validation of systems prior to final acceptance; Troubleshoot complex hardware/software interoperability issues in the field, coordinating with backend engineering teams for resolution; Create and maintain engineering drawings using Microsoft Visio or AutoCAD; Ensure all field activities comply with safety regulations and military installation access procedures; Provide After Action Reports (AARs) and daily status updates during travel to Prime; Ensure Agile Defense teammates personnel remain up to date and current on all required training and certifications

Requirements

Bachelor’s degree in IT/Engineering with at least 5 years experience in hardware/software integration and structured cabling; Proven experience conducting site surveys for DoD or Federal Government environments; Proficiency in Microsoft Visio for creating network diagrams and rack elevations; Strong understanding of power requirements (NEMA plugs, UPS sizing, BTU calculations); Knowledge of fiber optic and copper cabling standards (single-mode, multi-mode, CAT6); Active Secret Clearance; Must be able to travel 90% of the time on deployments for both CONUS and potentially OCONUS locations; Ability to lift and carry equipment up to 50 lbs; Ability to work in confined spaces (server closets, raised floors)

Nice to have

Top Secret preferred; US Army Signal Brigade / DISA / DoDIN network installation/modernization experience; Computer Aided Design (CAD) Information Technology; BICSI Technician or RCDD certification