Senior Housekeeping Supervisor

The Chancery Rosewood is redefining luxury in Mayfair, housed in the former U.S. Embassy and reimagined by Sir David Chipperfield. With 144 suites by Joseph Dirand and a collection of dynamic dining and bar spaces, it’s a place where experiences are curated, conversations flow, and every detail matters. As Senior Housekeeping Supervisor, you will play a leading role in maintaining the exceptional standards that define The Chancery Rosewood. Supporting the Housekeeping Manager, you will oversee the daily operation of guest room servicing and inspections, ensuring every suite and public area reflects our commitment to excellence. Combining strong leadership with an exceptional eye for detail, you will guide and support the housekeeping team while delivering the Rosewood philosophy of Relationship Hospitality through every interaction and every impeccably presented space.

Responsibilities

Conduct detailed inspections of guest rooms, corridors, and assigned areas, ensuring all spaces consistently meet Forbes, LQA, and Rosewood Brand Standards; Support, coach, and guide Housekeeping Associates throughout each shift, providing direction and practical assistance to ensure exceptional performance and service delivery; Coordinate room priorities, VIP arrivals, guest requests, and special requirements, ensuring all details are communicated effectively and actioned promptly; Lead by example in maintaining the highest standards of cleanliness, presentation, professionalism, and guest care across all housekeeping operations; Monitor room status updates, including extra departures, DND rooms, and rooms not requiring service, ensuring all follow-up actions are completed accurately and efficiently; Identify maintenance issues, defects, or areas requiring attention, working closely with Engineering and relevant departments to ensure timely resolution; Assist with onboarding and training new associates, sharing knowledge, best practices, and operational standards to support team development; Promote a positive, motivated, and accountable team culture, helping to drive continuous improvement within the Housekeeping department

Requirements

Connection - You contribute warmly to a collaborative team environment, supporting colleagues across departments and approaching every shift with a helpful, flexible attitude; Guest-Centricity - You understand that a guest's overnight experience is shaped by the unseen care behind it. You take pride in the detail and quality of your work, knowing your contribution is central to a five-star stay; Influencing - You take onboard feedback from guests and management with openness and a genuine desire to improve, sharing learnings with those around you to raise the collective standard of the team; Integrity - You uphold housekeeping protocols, COSHH regulations, and health and safety procedures without compromise, handling confidential guest information with the utmost discretion at all times; Drive - You bring focus and thoroughness to every suite you service, taking full ownership of your allocated areas and consistently meeting the high standards expected of a Rosewood property; Adaptability - You remain calm and efficient throughout the night, adjusting to shifting priorities and guest needs with a composed, solution-focused approach and a commitment to never letting standards slip

Benefits

12 complimentary room nights across The Rosewood Hotel portfolio (friends & family rates also available); Discounts on Food & Beverage; Flexible benefits app and monthly allowance to spend on whatever you like; Give days - A paid volunteering day of leave annually; Up to 16 weeks paid parental leave; Birthday day off - A paid day of leave for your birthday; Developmental & social calendars; Life insurance; Enhanced sick pay policy