Senior Investor Experience Associate

Odin is building the investment infrastructure for the future of private markets. We believe capital is one of the most powerful tools for shaping the world - and more people should be putting it to work. Our mission is to make it radically easier to raise and deploy capital, so that anyone, anywhere, can back the companies and ideas they believe in. Our first product is a full-stack platform for launching and running private investment firms. We handle all the infrastructure: from legals and investor onboarding to KYC/AML, payments, tax, reporting, and exits.

Responsibilities

Own the end-to-end experience for our customers (angels, VCs, GPs, LPs and founders) across the full deal lifecycle: pre-close, closing, post-close and ongoing reporting; Be the primary respondent on inbound questions, with the authority and judgement to move deals forward and resolve hard cases without escalation; Triage with judgement: spot what's urgent, what's risky (money or compliance), what can be self-served and what genuinely needs Product, Ops or Compliance, and route accordingly; Reduce ticket volume by going to the root cause. Identify the patterns and feed back to Product with clarity and conviction. The goal is fewer tickets next quarter than this one; Be the internal voice of the customer. When something keeps coming up, you don't just log it, you advocate for it until it's fixed, and then you go back to the customer and close the loop; Set the tone and standards for how Odin shows up to customers. Document what good looks like. Help the team raise the bar

Requirements

You take real pride in how you come across. You see communication & relationship-building as a craft; You have at least 5 years of experience in a relationship-driven role; You're calm and clear under pressure; When something is painful or repetitive, your instinct is to fix the root cause, not to power through it; You're tool-first and AI-fluent; You have high conviction; You're a high-ownership, low-ego team player; You can write really well; You want a startup, not a corporate

Nice to have

Direct experience in VC, private equity, finance, or a regulated environment

Benefits

Health: Private health insurance (Vitality), paid sick leave including support for pregnancy loss and fertility treatments, and access to Spill for mental health support; Wellness: £1,000 annual budget for health, therapy or fitness; Parental Leave: Enhanced maternity, adoption, paternity and partner leave; Pension: 4% employer contribution with salary sacrifice options; Time Off: 25 days annual leave, 2 wellness days and flexible bank holidays (33 days total); Work From Anywhere: Up to 6 weeks per year working from anywhere globally; Birthday Leave: An additional day of leave