Senior IT Administrator, Site Lead

Zip is looking for an experienced systems administrator who can bridge the gap between high-level system engineering and essential onsite operations. In this role, you aren’t just managing systems - you are the Onsite IT Lead, serving as the technical face of our office while ruthlessly eliminating manual tasks through advanced scripting and intelligent orchestration. You will join a high-impact IT organization to build a "Code-First" infrastructure that scales. Your goal is to make people happy by creating simple, automated, and repeatable solutions for everyone.

Responsibilities

Automated Lifecycle & Identity: Architect end-to-end automation for employee onboarding/offboarding (Okta, Google Workspace, Slack); Onsite IT Leadership: Serve as the primary technical lead for the physical office, owning the health of conference rooms, A/V integrations, and office tech; Workplace & Cross-Team Collaboration: Partner closely with Workplace and People teams to manage office expansions, desk deployments, and A/V upgrades; Infrastructure & Network Security: Manage and secure the corporate network (WiFi, LAN, VPN, Firewalls) and endpoints (Iru/Intune); Advanced Scripting & Tooling: Build custom scripts (Python, PowerShell, or Bash) and utilize APIs to integrate the SaaS stack; Proactive Documentation: Write and maintain high-quality runbooks and internal SOPs; High-Touch Support: Provide top-tier support for Mac/Windows hardware and software via Jira Service Management

Requirements

5+ years in IT Systems Administrator; Strong understanding of TCP/IP, VLANs, DNS, DHCP, and firewall management; Experience with MDM (Iru/Intune) and EDR tools (CrowdStrike); Advanced mastery of Okta (Lifecycle Mgmt) and Google Workspace; Experience with automation workflow software, REST APIs and proficiency in Python, Bash or PowerShell for script deployment; Hands-on experience with Zoom Rooms, A/V hardware, and office networking

Nice to have

Previous experience as an Onsite Lead; AI Implementation: Leveraging LLMs/AI tools to accelerate scripting, automate documentation, or enhance internal support; Network Automation: Experience using code to manage or monitor network configurations; Global Scale: Experience supporting remote teams across multiple offices and time zones