Senior IT Support Engineer, Site Lead

As the first IT hire in our new Phoenix office, you'll be the local face of IT while also serving as a key technical resource for Justworkers across all locations. In this hybrid role (3 days in office, 2 days remote), you'll report to the IT Support Manager and partner with our global IT, Network, and AV teams to keep operations running smoothly across the organization. Beyond core support, you'll bring strong network and AV capabilities to keep the Phoenix office running smoothly — and act as a trusted technical partner to leadership during high-visibility moments.

Responsibilities

Serve as the local face of IT in the new Phoenix office and key technical resource for Justworkers across all locations; Report to the IT Support Manager and partner with global IT, Network, and AV teams; Serve as primary onsite contact for technical issues across macOS, Windows, mobile devices, and peripherals; Actively support Justworkers across all offices providing remote support daily; Deliver senior-level white-glove technical support to leadership and executives; Run and support new hire orientations; Support the full asset lifecycle — procurement, onboarding deployments, decommissioning, and inventory audits; Partner with global IT, People, Workplace, and Security teams on employee experience initiatives; Mentor peers on the IT Support team; Maintain clear documentation, runbooks, and troubleshooting playbooks; Collaborate with Workplace team to keep physical IT environment in good working order; Proactively monitor local network health and serve as first point of contact for office-level connectivity issues; Act as onsite technical resource for global Network Engineering team; Troubleshoot and resolve end-user network issues; Perform daily walkthroughs of conference and collaboration spaces ensuring AV readiness; Provide hands-on AV support for onsite meetings, town halls, and All Hands events; Serve as onsite point of contact for AV vendors; Support site-level and cross-site projects including office buildouts, hardware refreshes, MDM rollouts, and new tool deployments; Act as trusted technical partner to leadership during high-visibility moments.

Requirements

5+ years of professional IT Support experience, including 2+ years supporting multiple offices or a distributed workforce; Demonstrated experience providing white-glove technical support to executives and senior leadership in a high-visibility environment; Proven track record of working independently as a senior IC — owning outcomes, exercising judgment, and operating without close oversight; Advanced troubleshooting across macOS, Windows, mobile, and peripherals — including the ability to resolve complex, escalated issues; Deep experience with MDM platforms (Jamf or Kandji for Mac; Intune or Airwatch for Windows); Strong familiarity with cloud-first SaaS environments: Okta, Google Workspace, Slack, Jira, Confluence, 1Password, Zoom, Oomnitza or similar asset management tools; Solid networking fundamentals — Wi-Fi, LAN, DHCP, DNS, VLAN configuration — and confidence with onsite tasks such as patching, cabling, switch/AP troubleshooting, and IDF/MDF work; Hands-on experience with Zoom Rooms or Teams Rooms endpoints (e.g., NEAT, DTEN, Logitech, Poly, or similar) and leading the full technical execution of live events and All-Hands productions from pre-show through post-event teardown; Excellent written and verbal communication; comfortable presenting to and supporting executive audiences; Self-directed and dependable — able to work independently as the only IT person onsite in Phoenix while collaborating with a remote global team and supporting users across other locations; Ability to travel occasionally to other Justworks offices to support onsite needs, events, and projects; Experience mentoring peers, documenting standards, and driving process improvements across an IT organization.

Nice to have

Hands-on experience with Meraki-based environments (MX, MS, MR) and 802.1X authentication; Familiarity with redundant or dual-ISP network architectures, including failover validation and ISP coordination; Experience supporting corporate AV beyond Zoom Rooms — including DSP platforms (e.g., QSC Q-SYS), signal distribution and control systems (e.g., Extron), and wireless microphone systems (e.g., Shure); Experience with network monitoring and zero-trust security tools (e.g., Datadog, Zscaler, Cloudflare WARP, or similar); Scripting experience (Bash, PowerShell, Python); Endpoint security tool familiarity (e.g., CrowdStrike, SentinelOne, Jamf Protect); Experience supporting a new office buildout end-to-end; Experience operating as a senior IC across a multi-site organization; Experience partnering directly with C-suite or board-level stakeholders.

Benefits

Welcoming and casual environment; Great benefits; Wellness program offerings; Company retreats; Ability to interact with and learn from leaders in the startup community