Senior Manager - Content Operations

We are seeking an experienced and inspiring leader to lead our global Private Market Operations organisation, supporting multiple LSEG businesses, primarily within the Data & Analytics division. This role leads a globally distributed team of more than 130 colleagues responsible for delivering authoritative entity reference data that powers critical customer workflows, supports regulatory use cases, and enables the success of a broad portfolio of LSEG products and services. As Senior Manager, you will shape strategy, drive operational excellence, champion transformation, and build an high-performing culture. You will play a pivotal role in advancing our Private Markets growth ambitions through scalable operations, innovation, client focus, and strong cross-functional partnership.

Responsibilities

Provide inspirational leadership to a large global operations team, creating transparency, alignment, and accountability across regions and functions; Nurture a culture of speak up where colleagues can grow, chip in, and perform at their best; Enable leaders and teams to deliver consistently against operational, strategic, and customer outcomes; Ensure the timely delivery of high-quality data, products, and services that meet customer expectations and commercial commitments; Use customer insights, market trends, and performance data to continuously improve service delivery and customer experience; Develop a customer-first approach; Define and deliver the strategic roadmap for Private Market Operations, aligning priorities with business objectives and growth opportunities; Lead initiatives that expand content coverage, enhance service capabilities, improve scalability, and strengthen competitive advantage; Translate long-term strategy into clear operational plans and measurable outcomes; Lead business transformation through process improvement, automation, artificial intelligence, and technology-enabled change; Find opportunities to simplify, transform, and scale operations while improving quality and efficiency; Build a culture that accepts innovation, continuous improvement, and learning; Lead budgets responsibly and optimise resources to achieve financial, operational, and customer goals; Monitor and improve key performance indicators, ensuring sustainable delivery against targets and commitments; Balance operational excellence with strategic investment and long-term growth; Offer strategic guidance and subject matter expertise to support sound decision-making across the organisation; Anticipate emerging trends, risks, and opportunities within Private Markets and related data ecosystems; Enable informed decisions through data-driven insights and business expertise; Attract, develop, and retain diverse talent through coaching, mentoring, succession planning, and capability-building initiatives; Create opportunities for career growth and leadership development across the organisation; Recognise and celebrate achievements while maintaining high performance standards; Work closely with Product, Technology, Commercial, Strategy, and Operations leaders to shape future capabilities and deliver customer value; Influence business outcomes through effective collaborator engagement and partnership; Foster productive relationships that accelerate innovation and execution; Act as a trusted leader and advocate for Private Market Operations across senior leadership forums; Chip in to broader business, operational, and strategic priorities that support the success of LSEG

Requirements

Significant leadership experience in large-scale operations, data, content, information services, or related environments; Proven understanding of financial markets, entity data, reference data, private markets, or comparable information domains; Shown success leading global teams through growth, transformation, organisational change, and business evolution; Demonstrated experience delivering against operational, financial, quality, and customer performance objectives; Strong background of improving business performance through process excellence, automation, technology adoption, and innovation; Experience influencing senior collaborators and driving alignment across Operations, Product, Commercial, Strategy, and Technology functions; Exceptional people leader skills with a consistent record to build capability, develop future leaders, and create highly engaged teams; Excellent communication, partnership, collaborator management, and executive influence skills; Strong critical thinking, problem-solving, and decision-making capabilities; Ability to navigate complexity, prioritise effectively, and drive execution in a fast-paced and evolving environment

Benefits

Healthcare; Retirement planning; Paid volunteering days; Wellbeing initiatives