Senior Manager, Customer Success

Develop and manage a team of Customer Success Managers and strategic client accounts. Responsible for driving revenue, cultivating executive-level client relationships, as well as the day-to-day oversight of these important clients.

Responsibilities

Develop and manage a team of Customer Success Managers and strategic client accounts. Responsible for driving revenue, cultivating executive-level client relationships, as well as the day-to-day oversight of these important clients; Build and manage a team of account managers to ensure a high level of customer satisfaction and retention by building customer relationships and providing tailored service and creative solutions for our entire portfolio of customers; Demonstrate a strong knowledge of our software products, operational procedures and brings together all key operating groups supporting each Enterprise client; Develops strategy to ensure each customer's expectations, growth and ROI is met and Tenable's software products are adding value; Establish and maintain strong a professional working relationship with Research and Design, Sales, Sales Operations, Marketing and Customer Advocacy; Delegate projects/tasks to appropriate operating teams, track progress against plan and drive to completion; Lead account management team meetings, engage and manage necessary stakeholders for project deliverables; Forecast and track key account performance metrics; Regularly conduct monthly and quarterly strategic business reviews with all Enterprise accounts and oversee development of action plans to address any issues; Identify growth opportunities with Enterprise accounts and collaborate with appropriate sales representative to ensure growth; Recruit, lead and provide training, coaching and team development to account management team; May perform other duties and responsibilities that management may deem necessary from time to time

Requirements

BA/BS degree; 10+ years of experience in sales, sales management, account management, preferably in a technology (SaaS) company; Minimum 7 years of leadership experience managing teams up to 10 people; Prior experience scaling up a team, ensuring the team has a track record of exceeding client and revenue expectations; Strong focus on customer relationship management, product adoption and implementation, and partner support; Capable of interfacing well at all levels within a company and a client base; Proactive, results-driven, and thrive in team-oriented, fast-paced environments; Strong communication skills demonstrated through the ability to communicate clearly, effectively, and persuasively through verbal and written presentation; Intelligent and exhibits high degree of integrity; Excellent organization, motivational and leadership skills; Proven account management skills delivering client focused SaaS based solutions to Enterprise client base; Demonstrated ability to communicate, present and influence credibly and effectively to all levels within the organization; Ability to quickly understand client business structures and needs and articulate and demonstrate what is required for a successful implementation of customer expectations; Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) and the ability to produce professional presentations, reports and analysis for management; Experience with CRM systems (SalesForce.com and NetSuite a plus); Ability to sit and work at a computer for extended periods of time; Ability and willingness to travel up to 25%

Nice to have

Technical background with proven knowledge of SaaS applications, software configuration, and client server technologies; Network Security; MBA; Salesforce.com; NetSuite

Benefits

medical, dental, vision, disability and life insurance; 401(k) retirement savings with company match; employee stock purchase plan; employee referral program; flexible spending accounts; Employee Assistance Program (EAP); education assistance; parental leave; paid time off (PTO); company-paid holidays; health and wellness events; community programs; variable compensation