Senior Manager, QMS

The QMS Manager is responsible for establishing, implementing, maintaining, and continuously improving Crusoe's Quality Management System (QMS) across all manufacturing and operational facilities. Owning the enterprise QMS framework, this role ensures quality processes, controls, records, procedures, and compliance activities are effectively executed and scaled across the organization. Reporting into Quality leadership, the QMS Manager partners closely with Product Quality, Supplier Quality, Manufacturing Quality, Engineering, Operations, Supply Chain, and EHS to transition the organization from site-specific, paper-focused processes to a data-driven, risk-based, and preventive Quality Operating System. From leading internal and external audits to governing CAPA/NCR workflows, document control, and new site QMS launches, this role is pivotal in building an agile quality system that enables rapid business growth.

Responsibilities

QMS Framework & Governance: Own and maintain the overall Quality Management System. Establish QMS policies, standards, and governance mechanisms that bridge operational gaps and scale with manufacturing expansion; Standards & Regulatory Compliance: Maintain organizational compliance with ISO 9001, customer standards, and applicable regulatory requirements; Audit Program Leadership: Direct the enterprise audit program—including internal, customer, supplier, certification, and regulatory audits; CAPA & NCR Governance: Own enterprise nonconformance (NCR) and Corrective/Preventive Action (CAPA) processes; Document & Change Control: Manage the Quality Document Management System and change-control governance; Quality Records & Systems Integration: Establish quality record data governance; Quality Metrics & Management Reviews: Establish cross-site quality dashboards tracking NCR/CAPA aging, audit findings, COPQ, and training compliance; Training & Quality Culture: Define role-based QMS training requirements; Continuous Improvement & Process Maturity: Eliminate non-value-added quality steps, lead Lean Six Sigma projects; Enterprise Quality Risk Management: Institute risk-based QMS governance; New Site Expansion: Lead QMS readiness activities for greenfield manufacturing sites; Cross-Functional Partnership: Serve as the primary QMS subject-matter expert

Requirements

Bachelor's degree in Quality, Engineering, Manufacturing, Industrial Engineering, Operations, or a related field; 7+ years of experience in Quality, QMS, Quality Engineering, or Manufacturing Quality; Deep working knowledge of ISO 9001 standards, quality management principles, and regulatory compliance; Proven track record of planning, executing, and managing internal, customer, regulatory, and third-party certification audits; Strong expertise in CAPA, NCR, 8D, 5-Why, Fishbone, and structured problem-solving methodologies; Demonstrated experience managing quality document control systems, record retention, and engineering/operational change management processes; Strong ability to lead cross-functional initiatives, influence stakeholders, and drive accountability without relying solely on direct authority; Exceptional written, verbal, and executive communication skills with the ability to translate complex quality data into actionable business strategies

Nice to have

ASQ Certified Quality Auditor (CQA), Certified Quality Engineer (CQE), or Certified Manager of Quality/Organizational Excellence (CMQ/OE); Lean Six Sigma Green Belt or Black Belt certification; Direct experience leading ISO 9001 implementation, recertification, or multi-site expansion; Experience implementing enterprise QMS software platforms (e.g., MasterControl, ETQ, Veeva) and integrating QMS with ERP/MES systems; Experience establishing QMS frameworks within fast-growing manufacturing organizations or greenfield facility launches; Experience leveraging AI, predictive analytics, or digital transformation tools in quality management

Benefits

Competitive compensation and equity packages; Restricted Stock Units; Paid time off, paid holidays & leave of absence programs; Comprehensive health, dental & vision insurance; Employer contributions to HSA account; Paid parental leave; Paid life insurance, short-term and long-term disability; Professional development & tuition reimbursement; Mental health & wellness support; Commuter benefits (parking & transit); Cell phone stipend; 401(k) Retirement plan with company match up to 4% of salary; Volunteer time off; Global travel insurance & emergency assistance; Daily meals allowance; Additional perks & programs specific to location