Senior Network Operations Analyst

The Network Team at Latitude.sh is a critical pillar in ensuring stable, secure, and high-performance connectivity for our customers. We operate a robust, complex, and constantly evolving global network infrastructure that supports bare-metal and cloud-adjacent workloads. Our environment includes carrier-grade routing, switching, security, and monitoring systems, working closely with multiple transit providers and data centers worldwide. The team is hands-on, deeply technical, and driven by ownership, reliability, and continuous improvement. We are looking for a Senior Network Operations Analyst to join our Network Team, capable of handling operational excellence, incident response, and proactive improvements in a production-critical environment.

Responsibilities

Operate, maintain, and continuously improve the logical data and security network, including edge routers, core switches, and firewalls; Actively troubleshoot and resolve medium and high-complexity network incidents, including interaction with transit providers, IXs, and data center partners when required; Provide L1/L2 (and partial L3) network support to customers and internal teams, ensuring timely responses, clear communication, and SLA adherence; Perform root cause analysis (RCA) and implement preventive actions to avoid recurrence of incidents; Plan and support network expansions, topology changes, and capacity improvements; Maintain accurate and up-to-date network documentation, procedures, and incident records; Manage and improve network monitoring systems, including creation and tuning of alerts, graphs, and thresholds; Act with a strong sense of ownership and urgency, especially during off-hours and critical incidents

Requirements

Advanced English communication skills (B2 level or higher), both written and spoken; Bachelor’s degree in Technology, Engineering, or a related field (or equivalent professional experience); Solid understanding of networking fundamentals and protocols, including Layer 2 & 3 concepts: MAC, VLAN, Trunking, Spanning Tree; IP networking: ARP, Subnetting, ACLs, DHCP; Routing: BGP, OSPF; Transport & management: TCP, UDP, SNMP, NTP, SSH; Troubleshooting tools: Ping, Traceroute; Proven ability to troubleshoot production environments with a hands-on and analytical approach; Strong prioritization skills and ability to operate calmly under pressure; Clear communication skills, with the ability to explain technical topics to different audiences; Proactive mindset and willingness to continuously learn and improve; Cisco CCNA certification (required)

Nice to have

Higher-level certifications; Experience with Juniper, Fortinet, Huawei, or multi-vendor environments; Previous experience in ISP, data center, or large-scale infrastructure environments; Familiarity with network monitoring tools (Zabbix, Prometheus, Grafana, LibreNMS, etc.); Experience interacting directly with carriers and transit providers

Benefits

Competitive Compensation; Variable & Annual Bonus based on company and team performance; Meal voucher (Caju); Wellhub; Transportation or fuel voucher (without discounts); Health Plan (Sulamérica); Dental Plan (Amil); Subsidies for education, certification and English courses