Senior or Staff User Researcher

Harvey is building the future of AI for legal professionals, and understanding our users is core to how we do that. We are looking for a seasoned strategic User Researcher to join our research function. You are a senior individual contributor who drives high-impact research across multiple teams or a major product area. You move beyond single studies to shape problem definition, influence roadmaps, and elevate research quality through strong craft and partnership. You are comfortable with AI technologies and excited to build research and insight tooling to accelerate our workflows.

Responsibilities

Own research strategy for a product area or cross-team initiative; Design and execute end-to-end qualitative, quantitative, and mixed-methods research; Identify patterns across studies and connect insights to product decisions; Research how legal professionals work with Harvey and outside of the platform. Translate that into product and design recommendations; Partner closely with Product Managers and Designers to frame the right problems; Influence roadmaps by surfacing unmet user needs, risks, and opportunities; Push teams beyond validation toward deeper discovery; Develop strong legal domain expertise and excited to become an expert in both the Harvey product and the legal industry; Produce clear, compelling synthesis and storytelling; Identify where AI reduces friction in research process and comfortable building custom scripts, integrations, or AI agents where off-the-shelf tools fall short; Model strong research rigor, ethics, and judgment; Ability to prototype and ship research insight tooling improvements yourself before pulling in Eng support; Bring rigor to ambiguous, fast-moving problem spaces where the underlying technology (and user expectations of it) shift quickly; Influence without authority across teams; Help partners develop stronger research instincts

Requirements

5+ years of user research experience of digital products in fast-paced, high-growth or technically complex environments; Bachelor’s degree in Psychology, Human-Computer Interaction, Human Factors, Cognitive Science, or a related field required; Track record or portfolio of portfolio-level impact. Experience conducting and defining user research methodologies, integrating qualitative and quantitative insights into design and product strategy; Demonstrated ability to navigate and simplify multifaceted, ambiguous problem spaces while maintaining a high bar for execution; Exceptional storytelling and communication skills—capable of influencing cross-functional partners and aligning diverse perspectives; Experience building or customizing internal tooling (Zapier workflows, Claude skills, Notion workflows, and custom GPTs or research agents) to support insight acceleration; Strong design and product judgment and business acumen. Ability to engage deeply in design critiques and dedicated product area roadmap reviews to contribute insights into planning; A collaborative, low-ego approach that helps teams move quickly, thoughtfully, and inclusively; Experience researching AI-powered technology products, and understand how to assess experiences and quality of conversational products.

Nice to have

Advanced degree preferred