(Senior)Patient Solution Manager

This role will be responsible for patient support strategy and operational excellence across Immunology and broad market priorities, with a focus on patient management and follow-up program planning and operations, in-hospital and out-of-hospital follow-up system design and optimization, innovative payment and patient affordability solutions, and cross-partner patient management model exploration. The role will collaborate closely with access, medical, commercial, legal, compliance and external partners to enhance patient continuity of care, affordability and accessibility in a compliant and sustainable way.

Responsibilities

Plan and operate patient management and follow-up programs to support patient continuity of care and improve patient experience; Build and optimize in-hospital and out-of-hospital patient follow-up systems, including workflow design, partner coordination and execution monitoring; Design and manage innovative payment and patient affordability solutions in collaboration with access, commercial, legal, compliance and external partners; Explore cross-partner patient management models with hospitals, third-party vendors, charitable foundations, academic associations and other stakeholders; Coordinate internal and external resources to improve patient access, affordability and long-term treatment support at national and regional levels; Monitor program implementation, identify operational gaps and continuously improve patient management processes and service quality; Generate patient management insights from program data and field feedback to support business planning and solution optimization; Ensure all patient support programs are conducted in accordance with Company policies, SOPs, Pfizer Values and regulatory guidelines with the highest integrity

Requirements

Bachelor's Degree required; 5-8 years of experience in healthcare industry; Strong project management and operational execution capability; Solid understanding of patient journey, follow-up models, patient affordability and access-related solutions; Ability to identify operational issues, synthesize patient and partner insights, and translate them into practical support solutions; Strong collaboration and influencing skills across access, medical, commercial, legal, compliance and external partners; Demonstrated strong commitment to integrity, compliance and patient-centric values

Nice to have

Advanced degree; Background in commercial, pharmaceutical, healthcare, access, patient support or program operations; Experience in patient support programs, patient management, access solutions or healthcare operations