Senior Platform Operations Specialist

As a Senior Platform Operations Specialist, you will be the operational backbone of Tide's SME loan platform and the bridge between our sales, product, and engineering teams. The platform matches business owners with appropriate lenders, and its performance depends on the integrations behind it working reliably and converting effectively. You will own platform-driven revenue and relationships with integrated lenders, knowing conversion numbers, spotting where the platform is leaking value, and turning insight into product changes and initiatives. You will also own operational detail such as monthly revenue reconciliation, incident response, and reporting.

Responsibilities

Revenue Ownership: own the performance of platform-driven revenue and play a key role in achieving the revenue target; Lender Relationship Management: work hand-in-hand with the partnerships team to manage day-to-day relationships with integrated lenders and improve conversion, decisioning and payout performance; Platform Improvement: identify areas of focus, build the case for change, and work with Product and Engineering to turn ideas into shipped improvements; Revenue Reconciliation: support monthly reconciliation of all platform and sales revenue, ensuring accuracy and resolving discrepancies with lenders and Finance; Reporting and Insight: report and present platform performance from Salesforce CRM to the commercial team and senior stakeholders; Dashboards and Tracking: build effective dashboards and performance tracking tools that guide business decisions; Process Optimisation: identify and implement process improvements that increase operational efficiency and conversion rates; Incident Management and Resolution: monitor, diagnose and troubleshoot complex platform issues, drive them to resolution with Product and Engineering, and support post-incident reviews and root cause analysis; Cross-functional Collaboration: work closely with Sales, Product, Engineering, Partnerships, Finance and Member Support to keep the platform commercially and operationally healthy

Requirements

At least 4 years of experience in a platform operations, revenue operations or business operations role; Strong Salesforce CRM skills - build reports and dashboards, understand the underlying data model, and maintain data quality; Experience working directly with Product and Engineering teams: writing clear requirements, prioritising, and a basic understanding of how integrations and APIs behave in practice; Comfortable diagnosing and troubleshooting operational and technical issues, and running or supporting root cause analysis; Highly numerate and analytical, with strong attention to detail - reconciliation accuracy matters; Excellent communication skills, able to influence lenders, internal stakeholders and senior leadership with equal credibility; Fluent German and English are a must; A proactive, self-motivated approach, always working backwards from the goal to ensure effective implementation; Strong problem-solving skills and the ability to work effectively through ambiguity and competing priorities

Nice to have

Experience within financial services, lending or fintech

Benefits

DeutschlandTicket; Urban Sports Club Membership M; 25 days paid vacation per year; Additional 3 days paid leave for voluntary work or further education; Dedicated budget for professional development; Extended parental leave; 4 weeks sabbatical after 3 years of tenure; Mental health support through Plumm; One-time home office budget