Senior Process Associate

Responsibilities

Quality Assurance and Control: Develop and implement quality assurance policies and procedures; Conduct regular inspections and audits to ensure compliance with quality standards; Analyze quality data and metrics to identify trends and areas for improvement; Standards Development: Establish quality standards and benchmarks in line with industry regulations and best practices; Collaborate with cross-functional teams to develop and refine quality standards; Process Improvement: Identify opportunities for process improvements to enhance product quality and operational efficiency; Lead continuous improvement initiatives using methodologies such as Six Sigma, Lean, or Total Quality Management (TQM); Documentation and Reporting: Maintain accurate records of quality inspections, audits, and corrective actions; Prepare and present quality reports to management and stakeholders; Problem Solving: Investigate quality issues and non-conformities, determining root causes and implementing corrective actions; Facilitate problem-solving sessions and quality improvement projects; Stay updated on changes in regulations and quality standards that may impact the organization; Customer Focus: Gather and analyze customer feedback to assess product quality and satisfaction; Work with customer service teams to address quality-related customer complaints and concerns; Risk Management: Identify potential risks related to quality and develop mitigation strategies; Conduct risk assessments and implement quality control measures to minimize risks

Requirements

Any non engineering graduates; Quality Management Systems (QMS): Deep understanding of QMS principles, standards and their implementation. This includes document control, audit management; Quality Tools and Techniques: Proficiency in using various quality tools, including: Statistical Process Control (SPC): Control charts, process capability analysis, sampling plans; Root Cause Analysis (RCA): Fishbone diagrams, 5 Whys, fault tree analysis, and other problem-solving methodologies; Failure Mode and Effects Analysis (FMEA): Identifying potential failures and their impact; Product/Process Knowledge: Familiarity with the product development lifecycle and the manufacturing processes involved