Senior Product Manager, Customer Insights

Mural’s Admin & Security portfolio owns the experiences that let organizations adopt, govern, and measure the value of Mural at enterprise scale. The portfolio spans three domains: Admin & Identity Management, Enterprise Security, & Customer Insights. This role leads Customer Insights and supercharges it into a surface that turns Mural’s product data into the narratives that drive renewals, fund expansion, and prove the ROI of collaboration to Admins and buyers.

Responsibilities

Own product strategy, roadmap, and execution for Customer Insights from data model through customer-facing experience; Define the usage data layer in partnership with Engineering and Data including the metrics that anchor renewal and expansion narratives; Evolve customer-accessible audit logs to be enterprise ready; Define Mural's POV on AI-native insights and ship the first set of AI-powered capabilities on this surface; Partner with Sales and Customer Success to translate insights into the narratives that win renewals and unlock expansion; Engage directly with enterprise Admins, IT, and Security stakeholders to validate priorities and stress-test the roadmap; Co-own the seams with Admin & IAM and Enterprise Security PMs so the insights surface composes cleanly with permissions, access controls, and compliance posture; Translate ambiguous business questions into clear product surfaces

Requirements

4+ years of product management experience, with at least 2 building analytics, reporting, or data products for a business or admin audience; Strong data fluency from shaping data models, instrumentation strategy, and can hold your own with engineers on freshness, granularity, aggregation, and pipeline tradeoffs; AI product sense from using AI tools regularly, and can hold a real point of view on what AI-native data products look like; A track record of turning ambiguous business questions into clear product surfaces; Experience partnering with Sales and Customer Success on renewal and expansion narratives; Excellent communication across data, design, engineering, and revenue-facing stakeholders

Nice to have

Experience with enterprise admin or governance products (IAM, security, compliance, audit); Background in BI, analytics platforms, or data products; Experience designing customer-facing APIs for analytics and reporting