Senior Software Development Engineer

We are seeking an experienced AWS Telephony / IVR Application Developer to design, develop, deploy, and support Amazon Connect–based IVR solutions. This role focuses on building and maintaining IVR contact flows and serverless services, implementing secure configuration and secrets management, and ensuring high quality through resilient design and validation of failure scenarios (e.g., timeouts, API failures, dependency degradation).

Responsibilities

Design, build, deploy, and version Amazon Connect Contact Flows; Configure and maintain Amazon Connect resources (queues, routing profiles, hours of operation); Develop and integrate Lex bots where applicable; Validate IVR behavior during failure scenarios (API errors, downstream failures, timeouts, retries, partial dependency outages); Implement safe fallback paths and customer-friendly error handling; Develop and maintain AWS Lambda functions (Node.js or Python) supporting IVR workflows; Build and maintain API endpoints consumed by IVR flows; Implement robust error handling, retry strategies, and structured logging; Design and utilize DynamoDB access patterns supporting IVR use cases; Build software that reads configuration externally, uses managed secrets, and supports release promotion without code changes; Ensure no hard-coded endpoints, credentials, or environment identifiers; Deploy application artifacts using standardized CI/CD pipelines; Contribute to and follow a documented deployment runbook; Participate in defect triage and resolution; Collaborate with QA and stakeholders to ensure enhancements meet quality standards before promotion

Requirements

Hands-on experience with Amazon Connect, including Contact Flows; Queues, routing profiles, hours of operation; Strong AWS serverless development experience: AWS Lambda (Node.js or Python); API integration patterns supporting IVR flows; DynamoDB; Experience building telephony/IVR experiences, including failure-safe behavior and degraded-mode handling; Experience with secure secrets and configuration management (e.g., AWS Secrets Manager and/or Parameter Store); Experience delivering via CI/CD pipelines using standardized deployment patterns