Senior Store PRO

The Senior Store Pro is responsible for delivering accurate, efficient, and courteous service to customers across multiple channels, including in-store, telephone, and dealer shop interactions. This role requires strong technical knowledge of automotive parts, the ability to identify and source the correct parts, and a commitment to customer satisfaction. The position also serves as a key resource for internal team members on product and system knowledge.

Responsibilities

Provide prompt, professional, and courteous service to customers (in-store, phone, and dealer shops); Accurately identify, source, and process parts orders using catalog and POS systems; Advise customers on technical product questions and recommend appropriate solutions; Maintain strong knowledge of products, warranties, sales programs, and company policies; Execute sales practices including customer engagement, needs assessment, and product demonstration; Resolve customer issues effectively to ensure satisfaction and retention; Support store operations including stock orders, reporting discrepancies, and maintaining store presentation; Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support logistics and fulfillment operations; Perform general housekeeping, cleaning, and organizational tasks; Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and maintaining inventory records; Contribute to store operations and team support tasks; Assist with Open and Close Procedures in the store as needed; Support continuous improvement initiatives related to store processes and operational standards; Ensure compliance with pricing, asset security, and operational procedures; Participate in training and continuous development activities; Act as a resource and support for other team members

Requirements

High School Diploma or equivalent; Strong communication, interpersonal, and organizational skills; Ability to understand and accurately identify part numbers and product codes; Customer-focused mindset with ability to work efficiently in a fast-paced environment; Ability to maintain professionalism and composure under pressure

Nice to have

ASE Parts Specialist certification; Experience in automotive parts, retail, or related industry; Familiarity with POS systems and cataloging tools (e.g., TAMS); Knowledge of local service area and customer base; Ability to operate a manual transmission vehicle; Demonstrates ownership of customer experience and outcomes; Acts as a technical resource and mentor to peers; Maintains professionalism, accountability, and strong work ethic; Contributes to a collaborative and high-performing team culture; Shows initiative in skill development and continuous learning