Senior Systems Analyst

The Senior Systems Analyst conducts testing, monitoring, and provides product and technical support of Credit Union financial core banking systems and third-party automation applications. The position participates in product development effort and serves as an active team member on Credit Union projects and serves as an escalation point for the Service Desk and Application Administrators on automation and batch processing. The Senior System Analyst supports nightly/monthly processing and financial system upgrades. The position participates in rotational on-call support during weekends and as needed for Credit Union system and associated subsystems and third-party applications. The Senior System Analyst assists management and business owners in the planning, supporting, and implementing of a standardized process for system job processing and automation for proper functioning, upgrading, troubleshooting, configuration monitoring, and security settings.

Responsibilities

Conducts testing, monitoring, and provides product and technical support of Credit Union financial core banking systems and third-party automation applications; Participates in product development effort and serves as an active team member on Credit Union projects; Serves as escalation point for the Service Desk and Application Administrators on automation and batch processing; Supports nightly/monthly processing and financial system upgrades; Participates in rotational on-call support during weekends and as needed; Assists management and business owners in planning, supporting, and implementing standardized process for system job processing and automation; Evaluates current automation processes and makes efficiency recommendations for batch and automation; Ensures compliance with applicable policies, laws, and regulations, including the Bank Secrecy Act (BSA), Anti-Money Laundering (AML) compliance, USA Patriot Act, and Office of Foreign Assets Control (OFAC); Configures, troubleshoots, maintains, and provides feedback regarding the core financial systems and third-party applications; Prepares detailed flow charts and diagrams outlining system capabilities and processes; Conducts technical research on system upgrades to determine feasibility, cost, time requirements, and compatibility; Plans, coordinates, and implements products and systems upgrades; Assists with annual disaster recovery testing and analyzes results; Communicates with vendors and project managers regarding software/hardware issues; Monitors system activity and corrects problems; Performs routine system audits and system performance tuning; Develops new scripts/automation, creates test transactions, and validates results; Documents changes and follows change control management procedures.

Requirements

High School Diploma Required; Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field Required; 5 to 8 years of similar or related experience and/or training, or equivalent combination of education and experience Required; Strong verbal/written communication, analytical, project management, interpersonal, innovation, and problem-solving skills; Ability to work in a fast-paced team environment; Ability to provide 24/7 support, as needed; Knowledge of secure file transmission and public and private key encryption/security.

Nice to have

Previous experience in the financial industry; Knowledge of Fiserv DNA system and Automic job automation; Experience with databases, e.g., Oracle, SQL Server, Snowflake, etc.; Windows file management and permission assignment skills

Benefits

Generous paid time off: paid holidays, floating holidays, personal days, vacation days, plus sick time; Low-cost Medical, Dental & Vision plans; Paid childcare assistance; Award-winning 401K; Gym fee reimbursement; Tuition Reimbursement; Student loan repayment; and much more.