Senior Technical Program Manager

Glean is seeking a Sr. Technical Program Manager (TPM) to lead complex, cross-functional initiatives that shape how our enterprise AI product evolves, scales, and delivers value to customers. This role sits at the intersection of product, engineering, design, and go-to-market, ensuring Glean’s product roadmap is executed with clarity, quality, and velocity. You’ll drive alignment across teams, streamline execution for multi-quarter programs, and help deliver delightful, high-impact product experiences that advance Glean’s mission. You’ll partner closely with Product Managers, Engineering Leads, Design, and Customer Success to orchestrate end-to-end delivery while ensuring technical excellence, customer empathy, and cross-functional alignment.

Responsibilities

Lead end-to-end product development programs, spanning ideation, design, engineering, and launch; Build and maintain program plans that drive clarity across teams ensuring transparency in scope, timelines, and ownership; Drive execution excellence for cross-functional initiatives, balancing speed with quality; Partner with Go-To-Market and Customer Success teams to ensure readiness for product rollouts and customer adoption; Facilitate communication across Product, Design, and Engineering to align priorities and unblock delivery; Proactively identify and mitigate delivery risks, tradeoffs, and cross-team dependencies; Establish clear visibility into execution health using metrics such as velocity, quality, and adoption impact; Continuously evolve how Glean plans, tracks, and delivers cross-functional programs thereby improving predictability and accountability; Driving the company’s Product roadmap execution, ensuring alignment between product vision, engineering delivery, and customer outcomes; Structuring and managing programs for major product launches, platform enhancements, and customer-facing capabilities; Partnering with PMs and Eng to define clear requirements, success metrics, and launch criteria; Anticipating risks, resolving dependencies, and ensuring smooth execution across engineering and GTM teams; Improving execution rigor, building visibility into progress, blockers, and outcomes across multiple teams; Driving operational excellence through consistent program cadences, postmortems, and lessons learned.

Requirements

BS/MS in Computer Science, Engineering, or a related technical field; 8-10+ years of experience in technical program management with a proven track record of driving complex product programs from concept to launch in fast-paced SaaS environments; Deep technical background in AI/ML systems, LLMs, and agents, with an ability to translate complex capabilities into practical product impact; Strong understanding of software product development, including API design, data systems, and product integration patterns; Ability to structure multi-quarter product programs with measurable outcomes; Excellent written and verbal communication skills; able to translate between technical and business contexts; Demonstrated ability to manage through ambiguity, anticipate risks, and build alignment across diverse teams; A builder mindset; proactive, collaborative, and focused on enabling teams to deliver their best work.

Benefits

competitive compensation; Medical, Vision, and Dental coverage; generous time-off policy; opportunity to contribute to your 401k plan; home office improvement stipend; annual education and wellness stipends; vibrant company culture through regular events; healthy lunches daily; variable compensation; equity