Service Coordinator II - Energy Systems - Marlborough, MA

Energy Systems is the leader in industrial power solution sales, service, and rentals. As a full-service distributor of Generac equipment and solutions, Energy Systems provides sales, service and rentals. The Service Coordinator II will be responsible for creating jobs, answering incoming service calls, tracking jobs and completions, invoicing, contract setup, and managing overall administrative workflow for the Service Department.

Responsibilities

Creating jobs; Answering incoming phone calls; Assisting with scheduling of technicians; Scheduling preventative maintenance and repairs with customers; Using customer portals to manage open work orders; Tracking open jobs and seeing them through to completion; Invoicing completed jobs; Processing new contracts and renewals in electronic management system; Meeting with service operations team regularly; Supporting other Service departmental roles as needed; Serving on rotating on-call team to respond to emergency calls; Providing guidance for Service Coordinator I role

Requirements

High School Diploma or G.E.D.; Two to four years of administrative experience in a service-related business; Two to four years of scheduling field technicians and/or customer service; Computer literacy including working knowledge of Microsoft Office applications (Outlook, Word, Excel); General knowledge of service parts and the service industry, including basic mechanical and technical aptitude; Time management skills; Proven interpersonal skills with internal and external customers; Ability to handle high-pressure situations; Basic math skills for computing percentages, multipliers, sales tax, and totals on parts orders

Benefits

Medical, dental and vision plans; Life, long-term disability, flexible spending, and health savings accounts; Accrued paid time off; 8 paid holidays; Opportunity for overtime; 401(k) retirement benefits; Variable compensation including short-term and long-term incentives