Service Management Lead

Partnering with Quant, a global leader in digital transformation and technology solutions, to find a Service Management Lead for The Clearing House's On-Chain Money Initiative. The initiative will connect financial institutions across the US to a network for clearing and settling tokenized deposits. The network is expected to launch in the first half of 2027. The role will run the New York team that operates it.

Responsibilities

Own incident communications during live events; Lead the quarterly operational review with TCH; Own the evidence package for supervisory examination; Lead the team that onboards and certifies institutions onto the network, including those joining through Quant's Tokenized Deposits-as-a-Service solution

Requirements

Service delivery or service management leadership for a financial institution, through service levels that mattered; Major incident management, having been the communications point during a live event; Having prepared evidence for a regulator or an examiner; Writing clearly under pressure

Nice to have

Onboarding or certifying institutional clients onto a platform; Payments or transaction banking; ITIL Foundation or higher