Service Manager - City Center on 7th

You used to know us as "AIR Apartment Homes" but now we're called " AIR Communities! " Though the company has changed, our approach to property management has not. We will continue to do whatever it takes to make our residents feel at home - it's just in our nature! We are still passionate about providing quality apartments homes, in a respectful environment, across twenty key markets in the USA. We are a publicly traded Real Estate Investment Trust (REIT), who has, for more than 25 years, built its business around a relentless focus on our customer and our award-winning culture.

Service/Maintenance Managers make our apartment communities a great place to live. We take pride in the appearance and maintenance of our communities, and our residents tell us this is one of the most important reasons they choose to call us home.

You will oversee operations at our City Center on 7th Apartments.

The most successful AIR Service Managers are

- Passionate about team building
- Strong with mechanical aptitude
- Solution-focused
- Practical
- Motivated
- Customer service oriented
- Highly organized
- Great trouble-shooters
- Experts on attention to detail

Responsibilities

Lead and develop a team of 1-3 direct reports; Provide exemplary service to residents and team members; Manage all aspects of property maintenance which includes vendor relationships, service staff, preventative maintenance, apartment turns, and resident service requests; Communicate property maintenance and capital needs to management and ensure maintenance and capital needs are addressed; Ensure property is in compliance with AIR operating procedures/guidelines, regulations, and other compliance matters including those related to Environmental Health & Safety; Manage budget efficiently to maximize return on investment while maintaining highest level of quality and customer service

Requirements

At least 3 years of experience with technical maintenance and facilities management ideally in property management or similar industry (hospitality, retail, restaurants etc.); 1-3 years of experience leading a team of people in customer service and asset maintenance; A reliable mode of transportation; Ability to work a flexible schedule including evenings, weekends, 7-day work weeks (depending on community needs and seasonality), and on-call shifts (at least one week a month); Comfort with physical activity as you must be able and willing to move heavy equipment and machinery; Ability to read, write, and speak English