Service Manager - Residential HVAC

Responsibilities

Establish after-sales infrastructure; Oversee after-sales operations; Lead technical support & knowledge management; Drive service and product improvement; Cross-functional collaboration & resource coordination

Requirements

Deep familiarity with North American HVAC industry standards and technical specifications; In-depth understanding of commercial and residential HVAC systems (Heating, Ventilation, and Air Conditioning) regarding principles of operation, installation, commissioning, and maintenance/repair; Minimum of 5 years of front-line customer support experience in the North American HVAC industry, including at least 2 years in a leadership or team management role; Profound understanding of the North American HVAC market landscape, customer needs, service pain points, and industry trends; Familiarity with local after-sales and spare parts supply chain operational models; Skilled in Microsoft Office (Excel, PowerPoint, Word); Familiarity with After-Sales CRM systems and related mobile service applications

Benefits

Medical insurance; Vision insurance; Dental insurance; 401(k)