SERVICE RESPONSE CENTER REP

The Service Response Center is the 24/7 central hub for system monitoring and customer communication for the Facilities & Support Services division, which includes Facilities, Environmental Services, Parking & Transportation, and Safety & Security. The Service Response Center Representative is the first point of contact for the facilities support division and serves as the telecom operator for the cancer center.

Responsibilities

Take all incoming calls and create work orders; Dispatch the appropriate response via radio; Monitor various alarm systems; Make appropriate overhead announcements to the appropriate location when needed; Document/log all telephone calls and alarms; Dispatch emergency responses by following established procedures, which may include contacting 911; Monitor radio receiver and telephone and answer and process routine and emergency calls from department staff; Deploy staff as appropriate; Obtain and record the exact location of situations and transmit information to necessary personnel; Maintain radio contact with crews on site; Follow departmental rules and regulations regarding emergency calls and dispatch crews in accordance with pre-determined plans

Requirements

High School Diploma, or GED; Minimum of one (1) year of experience in a high-volume call center/answering service switchboard environment (preferably in a healthcare Provider and/or hospital facility); Proficiency in utilizing the Windows office suite and Microsoft Word