Service Technician III (onsite) - Dayton, OH

The role of the Service Technician III is crucial in the installation, maintenance, and troubleshooting of security systems, ensuring the highest level of functionality and customer satisfaction within the Field Operations Department. The person in this role must provide world-class service to customers, colleagues, and communities. It requires a person of integrity, self-accountability, commitment to communicate openly and consistently, delivering results and having fun with laughter daily. In this role we want you to grow with us and deliver results as an exceptional Service Technician III as a part of the Field Operations Department. This job requires a person who remains professional, organized, collaborative, detail oriented and always delivers consistency.

Responsibilities

Install, configure, and maintain security systems, including but not limited to access control, video surveillance, and intrusion detection systems; Conduct system upgrades and modifications to meet client requirements and industry standards; Collaborate with project teams to ensure successful implementation of security solutions; Identify and resolve technical issues promptly and efficiently; Conduct diagnostic tests and utilize troubleshooting tools to analyze system performance; Provide remote and on-site support to address client concerns and maintain system functionality; Interface directly with clients to understand their needs and address inquiries; Provide training and guidance to clients on system operation and maintenance; Build and maintain positive client relationships through effective communication and problem resolution; Maintain accurate and up-to-date documentation of all service activities, including service reports, equipment inventory, and configuration changes; Collaborate with the technical support team to contribute to knowledge bases and best practices; Ensure that all installations and services meet company and industry standards; Conduct regular quality checks and participate in quality improvement initiatives; Other Duties: Other duties assigned within reason of current role previously specified.

Requirements

Minimum high school degree/GED required; Minimum 8+ years of experience in installation and maintenance of security systems; Experience with projects 100K min; Must have or be able to obtain applicable state and/or local required industry licenses as required by state law; Ability to configure basic networks, servers, workstations, applications and basic OS support; Ability to communicate with client stakeholders; Ability to perform site surveys/assessments and document detailed site information with part numbers, drawings, and PWS creation; Proficient construction skills and understanding of system plans; Excellent understanding of blueprints, design drawings including wiring and labeling methods, system wiring, wiring methods, and cable support installation (J-Hook, Raceway, Conduit, Cable Support); Familiarity with basic blueprints, schematics, manuals, and other specifications to determine installation procedures unassisted; Basic technical programming skills; Excellent customer focus and ability to work under pressure; Strong mechanical and electrical aptitude and ability to read blueprints and drawings; Solid math skills; Strong verbal, written and interpersonal communication skills; Ability to frequently lift, push, or pull up to 25 pounds and occasionally up to 100 pounds; Specific vision abilities including close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus; May require PPE use such as safety glasses, hard hat, ear plugs, steel-toed shoes, or work boots; Strong construction with some electrical or low voltage background; Experience in 2 or more of electronic/electrical, fire alarm & life safety, data-cable installation and/or building automation industries; Intimate knowledge of field hardware; Full understanding and ability to read and understand design drawings, PWS, requirements docs, and typical; Understanding of life safety and building codes; United States Citizenship; Active Driver's License; Ability to lift objects weighing between 25 - 50 pounds; Top Secret/SCI security clearance required; Ability to discern need for escalated support and communicate need for help; Ability to work with minimal supervision; Travel 25% to 35%

Nice to have

Relevant trade certification; 2 product-specific certifications (Lenel S2, DMP, Avigilon, Milestone, CCure 9000, Software House, AMAG); Industry-specific certifications

Benefits

10 Company Holidays and Paid Time Off starting at 13 days annually; Fun & Laughter Day Off; Medical, Dental & Vision Plan; Life insurance & Disability Plan; Wellness Program; 401K Matching Plan; Colleague Assistance Program; Tuition reimbursement; Competitive salary and compensation plan; Vehicle reimbursement plan or company vehicle; Corporate Social Responsibility Day; Cell phone reimbursement (if applicable); Paid parental leave