ServiceNow Business Analyst (HRSD)

Accenture Federal Services is seeking a ServiceNow Business Analyst to join the team. The ideal candidate will perform business analysis activities for ServiceNow implementations supporting the Hadlock contract, providing analytical rigor and structured process insights to support requirements development, process optimization, and user adoption. Apply modern process improvement techniques collaborating closely with both functional and technical stakeholders. Takes increasing responsibility for requirements definition, stakeholder engagement, and contributing to solution validation within Agile delivery models.

Responsibilities

Conducts requirements gathering sessions with stakeholders documenting business needs and process requirements; Develops user stories with clear acceptance criteria supporting Agile development sprints; Creates process documentation including process flows, use cases, and functional specifications; Performs gap analysis comparing current state processes with desired future state capabilities; Facilitates workshops and working sessions with business users and technical teams; Develops a thorough understanding of requirements then applies industry best practices and detailed knowledge of ServiceNow to design optimal solutions that support business processes and meet or exceed functional requirements; Supports user acceptance testing including test case development, execution coordination, and defect validation; Documents business rules, workflow logic, and configuration requirements for technical implementation; Collaborates with ServiceNow developers ensuring requirements are accurately translated into technical solutions; Participates in Agile ceremonies including sprint planning, backlog refinement, and retrospectives; Conducts solution demonstrations and validation sessions with stakeholders; Maintains requirements traceability matrices tracking requirements through implementation; Supports change management activities including training material development and user communication

Requirements

4 years of business analysis experience with hands-on ServiceNow requirements definition and process analysis; Federal experience preferred; Located in or willing to work onsite in the Northern Virginia area, onsite presence at the contractor facility 4 to 5 days per week; An active TS/SCI clearance is required; Must be willing to obtain polygraph; Work authorization in the US that does not now or in the future require visa sponsorship

Nice to have

ITIL Foundation; ServiceNow CSA; CBAP; PMI PBA; business analysis certifications