ServiceNow ITOM / CMDB Specialist

ServiceNow ITOM / CMDB Specialist (ServiceNow Discovery & CMDB) - 100% Remote

Our important client based in Brussels is currently looking for a ServiceNow ITOM / CMDB Specialist (ServiceNow Discovery & CMDB) for a 12-month contract. Day rate is negotiable.

100% Remote - Candidates must be based within the EEA

We are looking for a consultant with strong expertise in ITOM Discovery, CMDB, Service Mapping and Event Management to join a dynamic ServiceNow team supporting critical IT services.

Your Role

As the ServiceNow ITOM/CMDB Specialist, you will:

Own and enhance the ServiceNow ITOM Discovery implementation.
Design, develop and implement solutions across Discovery, Service Mapping, Event Management, and CMDB.
Gather business requirements and translate them into user stories and technical designs.
Configure and administer CMDB, including Service Graph Connectors, IRE, data integrations, data policies, reporting, and CMDB Workspace.
Create update sets, support releases, testing, documentation, and knowledge transfer.
Work closely with Configuration Managers and stakeholders to ensure data quality and CMDB governance.
Provide third-line support and contribute to the continuous evolution of the ServiceNow platform.

Required Skills & Experience

3+ years of hands-on experience implementing ServiceNow CMDB & ITOM in enterprise environments.
Strong expertise in ITOM Discovery, Service Mapping, Event Management, MID Server configuration, CMDB administration and governance, Service Graph Connectors & data integrations, CSDM (Common Service Data Model)
Experience developing with ServiceNow components including Business Rules, Client Scripts, UI Policies, Script Includes, Workflows, Catalog Items, Reports and Web Services.
Solid understanding of ITIL/ITSM best practices.
Experience gathering requirements, writing user stories and producing technical documentation.
Excellent communication skills in English (C1 level).

Certifications

ServiceNow Certified System Administrator (CSA)
CSDM - CMDB Data Foundations
At least one Certified Implementation Specialist (CIS) - ITOM Discovery

Location

100% Remote.
Candidates must be based and authorised to work within the European Economic Area (EEA).

If you are interested please send me your CV and I will contact you as soon as possible with further details.

Responsibilities

Own and enhance the ServiceNow ITOM Discovery implementation; Design, develop and implement solutions across Discovery, Service Mapping, Event Management, and CMDB; Gather business requirements and translate them into user stories and technical designs; Configure and administer CMDB, including Service Graph Connectors, IRE, data integrations, data policies, reporting, and CMDB Workspace; Create update sets, support releases, testing, documentation, and knowledge transfer; Work closely with Configuration Managers and stakeholders to ensure data quality and CMDB governance; Provide third-line support and contribute to the continuous evolution of the ServiceNow platform

Requirements

3+ years of hands-on experience implementing ServiceNow CMDB & ITOM in enterprise environments; Strong expertise in ITOM Discovery, Service Mapping, Event Management, MID Server configuration, CMDB administration and governance, Service Graph Connectors & data integrations, CSDM (Common Service Data Model); Experience developing with ServiceNow components including Business Rules, Client Scripts, UI Policies, Script Includes, Workflows, Catalog Items, Reports and Web Services; Solid understanding of ITIL/ITSM best practices; Experience gathering requirements, writing user stories and producing technical documentation; Excellent communication skills in English (C1 level); ServiceNow Certified System Administrator (CSA); CSDM - CMDB Data Foundations; At least one Certified Implementation Specialist (CIS) - ITOM Discovery