SFMC Core-L3 Analyst

At Valtech, you'll find an environment designed for continuous learning, meaningful impact, and professional growth. As an SFMC Core-L3 Analyst, you are passionate about experience innovation and eager to push the boundaries of what's possible. You bring 4+ years of experience, a growth mindset and a drive to make a lasting impact.

Responsibilities

Own complex, escalated incidents from L2, performing deep functional and configuration-level root cause analysis (flows, validation rules, sharing/security model, integration configuration); Diagnose issues across the wider ecosystem: interactions between Sales/Service/Experience Cloud and ERP, POS, PIM/DAM, OMS, payment providers and the integration/middleware layer; Analyze Apex, Lightning Web Component and Flow logs and debug output to identify root cause without personally developing code fixes; Translate findings into precise requirements for development teams; Lead impact analysis for evolutions and change requests (typically under 10 person-days), including consistency with the validated roadmap and cross-system dependencies, and provide costing input; Validate fixes and enhancements delivered by development teams through functional/technical documentation review, UAT support and regression checks; Maintain and evolve platform configuration: user/profile/permission model, automation (Flow), page layouts, record types, reports and dashboards; Support sandbox refresh activities, release management and deployment validation; Contribute to and maintain technical/functional documentation and the knowledge base; Participate in Agile ceremonies (sprint planning, backlog refinement, demos) and problem management reviews; Act as a functional escalation point during critical/high-priority incidents, including on-call support during special commercial events where required; Ensure security and compliance requirements (data privacy, access management) are respected in all support activities

Requirements

4+ years of experience; Strong hands-on experience configuring and administering Salesforce Sales Cloud, Service Cloud and Experience Cloud; Solid understanding of Apex, Lightning Web Components, Flow and platform events, sufficient to analyze logs and diagnose complex issues (this role does not require producing custom code); Experience with integration architectures involving middleware platforms and REST/SOAP/platform-event based integrations; Strong incident and problem management experience in an ITSM-driven environment; Ability to perform impact analysis across a multi-system ecosystem and produce clear functional/technical specifications for developers; Experience with data privacy and security operational requirements (access management, sharing model, right-to-be-forgotten processes); Excellent stakeholder communication and documentation skills

Nice to have

Salesforce Advanced Administrator, Platform App Builder, or Service Cloud/Sales Cloud Consultant certification; Experience coordinating with distributed or nearshore/offshore development teams; Exposure to Agile delivery frameworks (Scrum/Kanban); Experience in retail, luxury goods or omnichannel CRM environments; Experienced in Agile methodologies and consulting (a plus)

Benefits

Competitive compensation package; Flexibility, with remote and hybrid work options (country-dependent); Career advancement, with international mobility and professional development programs; Learning and development, with access to cutting-edge tools, training and industry experts