Shift Manager - London

Relay is fundamentally reshaping how goods move in an online era. Backed by Europe’s largest-ever logistics Series A ($35M), led by deep-tech investors Plural (whose portfolio spans fusion energy and space exploration), Relay is scaling faster than 99.98% of venture-backed startups. We're assembling the most talent-dense team the logistics industry has ever seen. Relay’s Mission is to free commerce from friction. Today, high delivery costs act as a hidden tax on e-commerce, quietly shaping what can be sold online and limiting who can participate. We envision a world where more goods move more freely between more people, making the online shopping experience seamless and accessible to everyone.

Responsibilities

Overseeing sortation operations during your shift to ensure targets are met; Supporting with recruitment, onboarding, and training of site operatives; Leading, motivating, and coaching your team to high performance; Ensuring health & safety standards are upheld and continuously improved; Identifying and acting on opportunities to drive efficiency and service quality; Collaborating with stakeholders to support the wider success of the site

Requirements

Previous experience in a fast-paced operational or warehouse environment; A proactive leader with strong communication and team-building skills; Able to think on your feet, solve problems, and make sound decisions under pressure; Comfortable using data to track performance and make improvements; A hands-on, positive attitude and a willingness to roll up your sleeves

Benefits

Generous equity, richer than 99% of European startups, with annual top-ups to share Relay’s success; Private health & dental coverage, so comprehensive you’d need to be a partner at a Magic Circle law firm to match it; 25 days of holidays; Enhanced parental leave; Hardware of your choice; Extensive perks (gym subsidies, cycle-to-work, Friday office lunch, covered Uber home and dinner for late nights, and more)