Signature Services Coordinator - Concierge Medicine

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?

The Signature Services Coordinator reflects the mission, vision, and values of Northwestern Medicine, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Signature Services Coordinator serves as a representative to new and existing clients, acts as a liaison by establishing a strong professional relationship, and ensures open lines of communication and customer satisfaction. This is accomplished by: working closely with the client and keeping current on client information and health care needs. The incumbent serves as a resource for clients, coworkers, and providers by performing a variety of administrative support and logistical functions related to, or in facilitation of the client’s care.

Responsibilities

Internal: Weekly contact with corporate billing office, department manager, site supervisor, physicians, medical assistants.; Maintains ongoing communication with client regarding status of care, treatment plan, and all related health care needs.; Answer and direct incoming phone calls including calls for scheduling, coordinating tests and results, referrals and billing questions. Investigate, monitor and resolve all inquiries.; Coordinate the scheduling of various specialist appointments for patients.; Establish a network of contacts.; Assist with departmental communication and marketing strategies.; Manages schedules to make best use of all resources including providers, rooms and equipment.; Schedules appointments within own department and coordinates appointment scheduling with other departments or organizational partners.; Performs administrative assistant functions including writing and sending letters and email messages; Maintains a database of all corporate client profiles.; Facilitates the resolution/prevention of billing errors and denials – including obtaining pre-certifications or referrals as needed.; May perform other duties as assigned.

Requirements

High school diploma or GED equivalent; 1 year experience in a healthcare environment; Experience in a customer service role; Computer experience (data entry, Microsoft Word, Excel, electronic medical record system

Nice to have

Bachelor’s degree; Proficiency in written and spoken Spanish language; Knowledge of medical terminology