Site Reliability Developer (python/java) / SRE

The WatchGuard SRE team owns the reliability and security of our production cloud environments alongside our application development teams to ensure we deliver the best possible experience to our customers.

Responsibilities

Owning the reliability and security of production cloud environments alongside application development teams to ensure the best possible customer experience; ensuring smooth production operations with development teams and leading large-scale event response; defining operational and security policies, standards, and processes for development teams to follow; guiding development teams through establishing, monitoring, and achieving their service level agreements through definition of service level indicators and objectives; working side-by-side with application teams in production AWS, Azure, and hybrid cloud environments to ensure proper monitoring, security, reliability, automation, and support are in place; driving an operational excellence culture throughout WatchGuard with simplification, automation, analysis, and evolution of activities and processes; championing security and operational best practices to become known as a cloud expert; participating in on-call rotation and coordinating and leading production troubleshooting efforts; using programming skills to develop automation or assist with debugging and fixing complex production issues; being curious, learning new things, and sharing knowledge through documentation, presentations, and guidance to other teams

Requirements

Customer-focused, data-driven developer with a passion for delivering the best customer experience possible; enjoyment of coordinating and troubleshooting production issues and proactively finding and fixing issues; understanding of cloud technologies, automation, everything-as-code, networking, microservice architectures, object-oriented design, SRE and DevOps cultures; proficiency in Python, Java, or Go programming and a desire to learn others; proven knowledge of software engineering best practices for the full software development lifecycle including coding standards, code reviews, security, source control management, build processes, automated testing, deployment, monitoring, chaos engineering, and automated self-healing operations; knowledge of tools and technologies like CloudFormation, Terraform, New Relic, Lambda, Serverless, Elasticsearch, Docker, Kubernetes, Spark, Flink, Jenkins, GitHub, Artifactory, Jira, etc.; ability to lead production incident response and postmortems; strong analytical and problem-solving abilities; verbal and written communication skills