Site Reliability Engineer

We are hiring a Site Reliability Engineer to serve as a senior, hands-on reliability leader across all product lines. This role sits within the Systems Administration team, part of the Product Technology Services (PTS) group, and is focused squarely on operational excellence: incident response, systems availability, monitoring and alerting, release support, and reliability improvements across our production services. During your working hours, you will be expected to take ownership of active incidents: respond to pages, coordinate response across engineering teams, diagnose production issues, restore service quickly, and drive clear communication through resolution. Incident response and operational readiness are central to the role, not occasional side responsibilities. This is a senior individual contributor and team-lead role responsible for setting SRE standards, mentoring additional SREs as the function grows, unblocking engineering teams, and improving the systems, pipelines, and practices that keep Yes Energy products reliable at scale.

Responsibilities

Respond to pages across all product lines and lead incident response from initial detection through mitigation and recovery, while driving root-cause remediation that reduces repeat incidents, prevents similar future alerts, and improves overall service reliability; Serve as the incident owner when online, coordinating cross-functional responders and making clear decisions under pressure to restore service quickly; Build and improve monitoring, alerting, dashboards, service-level objectives (SLOs), runbooks, and escalation processes so issues are detected quickly and responders have useful context; Operate and troubleshoot Linux and Windows systems across AWS, Azure, OCI, and related hybrid or multi-cloud environments; Support production web applications, containers, and Kubernetes workloads, with a focus on reliability, scalability, and availability; Work with load balancers, forward and reverse proxies, DNS, networking, firewalls, security groups, and traffic-routing patterns to diagnose and resolve availability and performance issues; Unblock engineering teams by diagnosing and fixing Jenkins jobs, CI/CD pipelines, deployment failures, environment issues, and release blockers; Partner with Engineering, Security, DBA, and Product Technology Services teams to improve operational readiness, production support models, and reliability practices; Mentor SRE and Systems team members, establish practical standards, and help lead the growth of a stronger site reliability function

Requirements

Bachelor's or Master's degree in Computer Science, Information Technology, or a related field; or equivalent practical experience; Minimum of five years of experience supporting mission-critical production infrastructure, SaaS platforms, web applications, or service-oriented systems; Deep hands-on AWS experience, including production operations for compute, networking, IAM, storage, load balancing, monitoring, and troubleshooting; greater depth is strongly valued; Proven incident management experience, including responding to pages, leading high-severity incidents, coordinating responders, writing postmortems and RCA, and driving corrective actions; Experience with containers and Kubernetes, monitoring and alerting systems, CI/CD tooling such as Jenkins and Bitbucket, and operational automation or scripting; Strong communicator and collaborator who can provide technical leadership, delegate effectively, mentor engineers, and unblock teams during high-pressure operational work; Working knowledge of scripting and automation tools such as Python, PowerShell, Bash, Terraform, CloudFormation, Azure CLI, or AWS CLI; Strong Linux and Windows systems administration and troubleshooting experience in production environments

Nice to have

Problem Solving; Systems Thinking; System Design & Maintenance; Security & Compliance; Effective Communication; Prioritization & Time Management; Team Focus

Benefits

Private medical insurance; wellness/gym benefits; flexible vacation; flexible work schedules; formal and informal professional development funded by Yes Energy; real bonuses that are achievable and that you can impact