Site Reliability Engineer

As the Site Reliability Engineer for the Content Intelligence & Regulatory Apps Group, you will own and grow our reliability practice for the systems that index, monitor and enrich social and web content on the impact.com platform. This role focuses on building and professionalizing rather than firefighting. Since the platform is stable, your mission is to implement SRE engineering disciplines (service-level objectives, observability, runbooks, and structured root-cause analysis) to ensure reliability is measurable, repeatable, and owned.

Responsibilities

Own the SLO/SLI practice for CIRA: Define meaningful service-level objectives and indicators for services on GCP with each squad, establish error budgets and necessary baselines, applying extra rigor to flows that affect critical business processes; Build in security and compliance by default: ensure critical business processes and data flows have necessary audit trails and forensic-replay history for compliance obligations, champion secrets hygiene, least-privilege access and audited break-glass procedures; Manage vulnerability and patch posture: track and drive remediation of vulnerabilities across JVM, Spring/Spring Boot dependencies, and container images, establish patching expectations and surface security findings from quality gates and secret scanning; Own and run root-cause analysis: establish a consistent, blameless RCA practice, drive investigations toward durable fixes and preventative actions; Build and mature observability: become point person for observability stack (e.g., Grafana), standardize monitoring, dashboards, tracing, and alerting using Open Telemetry without leaking PII; Keep performance and resource metrics within thresholds: track response latency, JVM heap/GC behavior, thread-pool saturation, CPU/memory consumption, cloud costs, error rates, and uptime across services; Improve batch and orchestration reliability: harden batch jobs and support migration toward durable workflow orchestration; Support database performance and query optimization: monitor databases (MySQL, SingleStore, Elastic, GCP Spanner) for slow queries, indexing, lock contention, and connection-pool health; Understand client-generated workloads: learn how brand, agency, and partner workloads translate into resource consumption and help confirm alignment with contract tiers; Establish alerting and runbook standards: define conventions for actionable alerts and runbooks; Troubleshoot across the stack: address issues in JVM/application, Spring container, MySQL, Pub/Sub messaging, Feign/REST, legacy RMI/HTTP-Invoker, GKE/GCE, network, and client-generated workloads; Make the delivery path safer: partner with squads to improve CI/CD (Jenkins/GitHub Actions) and GitOps deploys (ArgoCD + Helm), including health checks, readiness/liveness probes, progressive rollouts, and rollbacks; Inform capacity and cost: analyze platform usage to attribute costs to customers and workloads, inform capacity planning, and identify efficiency improvements; Leave things more reliable than you found them: improve tests, observability, and operability each time a service is touched; General: Other duties as assigned by the Company

Requirements

3+ years in SRE, software engineering, or systems/operations roles supporting production services, with the appetite to own and grow a reliability practice; Solid understanding of systems and application design, with the ability to reason about reliability, failure modes, and performance; Able to read, debug, and make changes to Java/Spring code today, with the willingness and aptitude to deepen JVM expertise (garbage collection, memory, thread pools) on the job; Experience operating services on a major cloud (ideally GCP/GKE) and exposure to Kubernetes and containers; Proficiency with metrics, logging, tracing/APM, and alerting; Experience with relational database monitoring and SQL tuning (MySQL preferred), including basic indexing and query optimization; Proficiency in shell scripting and comfort automating routine operational tasks; Practical understanding of operational security for production systems, including secrets management, least-privilege access, and handling sensitive data safely in logs and telemetry; Familiarity with defining or operating against SLOs/SLIs, or a strong desire and aptitude to build that practice; A collaborative working style with the ability to influence and enable other engineers; Ability to prioritize, work independently, and focus on simple, efficient, and reliable solutions; B.S. in Computer Science or a related field, or equivalent practical experience

Nice to have

Experience with Spring/Spring Boot ecosystem and JVM application servers; Experience with tools like Quartz, Temporal, or similar; Familiarity with Pub/Sub or Kafka and service-to-service integration (REST/Feign, gRPC); Experience with Prometheus/PromQL, Grafana, and log analytics; Familiarity with using AI tools to assist in engineering workflows; Familiarity with secrets management (Vault, GCP Secret Manager, SOPS), code-quality gates (SonarQube), and CI/CD + GitOps (Jenkins, ArgoCD/Helm)

Benefits

Responsible PTO policy with flexible time off; Up to 12 fully covered therapy/coaching sessions per year with dependent coverage; Monthly gym reimbursement policy; Restricted Stock Units (RSUs) as part of total compensation with 3-year vesting schedule pending Board approval; Free Coursera subscription and PXA courses; Parental leave: 26 weeks fully paid for primary caregiver and 13 weeks fully paid for secondary caregiver; Technology stipend for home office setup and monthly internet allowance