Social Media Account Manager

The Social Media Account Manager at Translation Empire is responsible for managing, executing, and optimizing the company’s social media presence with a strong focus on interpreting, translation services, recruitment campaigns, and public-sector communication. The role is execution-driven and requires close coordination with recruitment, operations, and creative teams to ensure consistent, professional, and compliant messaging.

Responsibilities

Manage daily social media accounts including LinkedIn, Instagram, and Facebook (and other platforms as required); Create, schedule and publish content as per approved content calendars; Ensure all posts adhere to Recruitment Empire’s brand guidelines, tone of voice, and compliance requirements; Maintain a professional, informative, and trust-focused online presence; Coordinate with graphic designers and content writers for post creation; Review content before publishing to ensure accuracy of information, correct terminology, brand consistency and professionalism; Support the execution of planned campaigns and ad-hoc requests; Support language interpreter and translator recruitment campaigns against the language demand; Promote Recruitment Empire services including face-to-face interpreting, telephone interpreting, video remote interpreting, on-demand interpreting, and translation services; Coordinate campaign timelines with recruitment and operations teams; Monitor and respond to comments, messages, and basic inquiries on social platforms; Escalate service or recruitment-related queries to relevant internal teams; Ensure timely, professional, and appropriate responses; Track key performance indicators such as reach, engagement, and follower growth; Prepare weekly and monthly performance summaries; Highlight trends, insights, and improvement opportunities; Liaise with recruitment, operations, and management teams; Ensure alignment between social media messaging and operational/service realities; Support internal stakeholders with campaign-related communication needs.

Requirements

Proven experience managing business social media accounts; Strong understanding of LinkedIn as a B2B and B2B platform; Strong knowledge of social media analytics and reporting; Familiarity with social media scheduling and management tools; Bachelors Degree in Marketing, Mass Communication, Media Studies or related field; Strong written communication skills; High attention to detail; Ability to manage multiple tasks and deadlines; Strong coordination and stakeholder management skills; Professional judgment in public communication.

Nice to have

Experience in service-based, recruitment, healthcare, or public-sector environments; Familiarity with interpreting or translation services (preferred but not mandatory); Experience working with creative teams and campaign execution.