Social Work Team Lead

Thyme Care is a value-based oncology care enabler partnering with health plans, providers, and employers to deliver better outcomes and lower costs for people with cancer. As a Social Work Team Lead, you will oversee and manage Social Work teams (LCSWs and/or LMSWs), ensuring they deliver compassionate, high-quality support to members navigating cancer and complex social needs. The role reports to the Manager of Social Work.

Responsibilities

Oversee and manage one or more Social Work teams (LCSWs and/or LMSWs); provide day-to-day leadership and manage escalations; support training and development; coach and mentor the team; foster collaboration across the Care Team; identify and address social determinants of health, reduce barriers to care, and advance health equity; connect members and caregivers with resources and support; provide clinical supervision as applicable; lead team meetings such as daily huddles and case conferences; monitor assignments and queues; handle process and workflow escalations; track social work OKRs and conduct root-cause analyses; monitor quality and productivity metrics and develop coaching and remediation plans; provide clinical expertise in medical, behavioral, and crisis management; be available for urgent clinical escalations and provide overflow, holiday, and on-call coverage as needed; develop strategies to promote culturally competent care and close the health literacy gap

Requirements

Master of Science in Social Work (MSW); unrestricted Social Work license (LMSW or LCSW); willingness to obtain additional state licenses as needed; at least 8 years of social work experience, with 2 years as a social work leader in oncology and/or case management; strong leadership and mentorship skills; proven track record of managing staff and high-performing social work teams; experience supporting individuals with complex social needs within healthcare; experience with video chatting, Google Suite, Slack, electronic health records, or willingness to learn new technologies; ability to identify priorities and take action; self-starter with a bias to action

Nice to have

Oncology, palliative care, care management, or value-based care experience; knowledge of health plan and provider operations, community-based resources, and healthcare navigation; certification as an Oncology Social Worker (OSW), Certified Advanced Palliative and Hospice Social Worker (APHSW-C), Certified Case Manager (CCM), or other clinically relevant Oncology or Palliative Care certification; experience in a fast-paced, scaling, or startup environment

Benefits

Equity; benefits; other opportunities as part of total compensation