Software Development Engineer II, Incidents

We build the mission-critical engine that powers real-time navigation for Mapbox's largest global customers. We process petabytes of geospatial data through a sophisticated blend of high-scale backend services, data pipelines, and AI Agentic workflows to detect, validate, and deliver live road updates - from traffic jams to road closures. The intelligent AI agents we build enhance our core algorithms, ensuring Mapbox maps are as dynamic as the roads themselves and that millions of drivers reach their destinations in the most optimal way possible.

Responsibilities

Collaborate with your team to identify and scope out well-defined tasks; Execute on the scope and be accountable for delivering on time with quality; Design systems and make decisions that will keep pace with the rapid growth of Mapbox's customer base; Promote a culture of operational excellence by meticulously testing and monitoring our systems and code, writing documentation, and being on-call to support the health of our services; Reduce technical debt, share your knowledge, and invest in your teammates' health and happiness, while optimizing application performance and accelerating feature velocity; Uphold a culture of collaboration, transparency, creativity, inclusion, and data-driven decisions

Requirements

5+ years of full-time backend focused development; 3+ years of working with distributed systems; Experience leading cross-functional teams of 5+ people; 3+ years of product focused development

Nice to have

AWS based tools; Azure/GCP alternatives

Benefits

Supportive health care; Parental leave; Flexibility for the things that come up in life; Environment of teaching and learning