Software Engineer, Deployed

Deployed Software Engineers are customer-facing software engineers: shipping features, building new capabilities, and expanding our product surface area inside some of the world’s most complex enterprises. You’ll work directly with customers to turn messy, high-stakes workflows into reliable AI-driven systems, shipping production code that influences both revenue and product direction. This role isn’t about building demos or prototypes; it’s about shipping enterprise-grade features and products for our customers.

Responsibilities

Ship core product: architect and ship production-grade systems that become part of Serval's core product, born from the real needs of our most complex customers; Build platform services: design backend services, APIs, and integrations that extend Serval's AI agent platform across customers, with a focus on reliability, security, and long-term maintainability; Turn workflows into product: work directly with customers to turn messy, high-stakes workflows into generalized, reusable product capabilities; Own the deployment lifecycle: own key deployments from architecture through scaling and continuous improvement.

Requirements

Software engineering experience, ideally in a product-focused or customer-facing role; Strong coding and system design skills, with experience shipping production systems and building external integrations; High ownership in fast-moving environments with limited structure, and a track record of taking ambiguous problems to shipped, measurable impact; A clear communicator with both technical and business stakeholders.

Nice to have

Startup experience as a founder or early engineer; Background working with enterprise customers or supporting complex technical sales cycles; Experience building or deploying AI/LLM-powered features or agent-based systems; Familiarity with IT, security, service management, or workflow automation.

Benefits

Impact: Be a key player in shaping the success of our product and company; Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company; Culture: Join a culture that values innovation, ownership, accountability, and fun.