Solutions Engineer

Global-e (Nasdaq: GLBE) is the world’s leading platform for global direct-to-consumer e-commerce, enabling brands and retailers to seamlessly sell worldwide, delivering localized experiences across markets. We are looking for a skilled, enthusiastic, and customer-focused Solutions Engineer to play a key role in supporting our Sales, Project, Product, and R&D teams. In this role, you will lead technical discussions with online retailers and brands looking to expand their cross-border business with Global-e, helping them understand how our platform can support their global growth. You will own the technical and integration track during both in-person and remote meetings with prospects and existing clients. This includes staying up to date on Global-e’s current and upcoming capabilities, identifying client needs and technical challenges, and translating customer feedback into actionable input for our Product and R&D teams.

Responsibilities

Partner closely with the Sales team to introduce Global-e’s cross-border solution to prospective customers; Help clients understand the power and flexibility of Global-e’s platform by clearly explaining technical capabilities and addressing potential roadblocks; Work collaboratively to identify and qualify business opportunities, uncover key technical objections, and define strategies to resolve them; Recommend the right integration and solution strategy for each client, while providing best-practice guidance to maximize the effectiveness of the Global-e platform; Own the technical discovery and solution scoping process during pre-sales, ensuring proposed solutions are scalable, feasible, and aligned with customer requirements; Travel to customer meetings and workshops as required; Act as a technical focal point for client integrations, with the ability to demonstrate solutions and prototype integrations in merchant environments when needed; Provide ongoing technical guidance, education, and support to current partners and integrating clients; Become a subject matter expert on Global-e’s product capabilities and roadmap by actively participating in internal technical discussions and bringing field feedback back to Product and R&D; Serve as a bridge between customers and internal teams, ensuring market needs are clearly represented in product and technical conversations

Requirements

Near native or native level Japanese, English; Strong communication and presentation skills, with the ability to explain complex technical concepts to both technical and non-technical audiences; 4–5 years of experience in solution design, integrations, or technical consulting in a SaaS environment; Bachelor’s or Master’s degree in Computer Science or another relevant technical field; Solid understanding of systems integration, APIs, RESTful services, and general technical architecture; Proven ability to work effectively with distributed and cross-functional teams; Strong adaptability and willingness to learn new technologies, methodologies, and solutions across the Cloud/IT landscape; Ability to manage multiple priorities and work effectively under deadlines in a fast-changing environment

Nice to have

Fluency in Korean/Mandarin highly advantageous; prior experience in a Solutions Engineer, Sales Engineer, or similar client-facing technical role is preferred; previous experience in eCommerce is a strong advantage, especially with platforms such as Shopify, SFCC, Magento, or similar