Specialist II, Authorizations

We're looking for an experienced Authorization Specialist II who is passionate about improving the landscape for mental healthcare. This position will help ensure clients get timely access to care by keeping authorization data accurate and current across Grow's behavioral health claims. You will be responsible for entering and validating authorization packets, resolving missing Client ID and authorization-on-file issues, and auditing BPO throughput and accuracy. You will report directly to the Authorization Supervisor and work closely with the Billing and Eligibility teams.

Responsibilities

Processing incoming authorization packets and medical records requests, entering and validating data against source documents; Resolving missing Client ID and authorization-on-file issues, coordinating with VAMCs, Community Care, and EAP partners as needed; Auditing BPO authorization entry for accuracy and tracking performance against productivity standards; Researching and resolving authorization-related claim denials, identifying trends and escalating systemic issues with supporting evidence; Submitting and tracking RFS forms and other renewal or reauthorization requests; Maintaining accurate, up-to-date authorization records across internal systems; Partnering with Billing and Eligibility to keep claims moving cleanly through the Pre-Bill process

Requirements

2+ years of medical billing, authorization, or patient access experience; strong attention to detail and can catch mismatched service types, expired date ranges, and missing session counts before they become denials; comfortable working across multiple systems (Fax platforms, EHR, payer portals) at once; process-driven and can document decisions accurately at volume, rarely leaving questions unanswered; team player who works closely with Billing and Eligibility to resolve issues quickly; comfortable meeting quantitative productivity standards and adapting to changing priorities; thrive working independently in a fast-paced, still-being-built environment

Nice to have

Prior VA/Community Care Network or government payer authorization experience; Prior EAP authorization experience (Cigna, Octave, or similar); Experience at a startup or high-growth company

Benefits

Comprehensive medical, dental, vision, life, and disability coverage; No cost access to therapy through the Grow platform (available to US employees); Retirement savings programs and equity opportunities; Flexible Time Off, Paid Holidays & Winter Break; Up to 18 weeks of paid parental leave and a new child stipend; Mental Health Mornings/Afternoons; Annual Wellness & Development Stipend; Pre-tax commuter benefits; Home office and meal support; Additional perks including wellness memberships, virtual care, pet insurance discounts, and global travel assistance