Specialist Lead, Marketplace Operations

We are seeking a highly motivated professional to join a fast-paced operations team supporting a key strategic business partner. In this pivotal role, you will serve as a subject matter expert, instrumental in optimizing operational performance, driving efficiency, and ensuring seamless supply chain execution. You will play a critical part in monitoring key metrics, identifying opportunities, and implementing solutions that enhance business decisions and overall operational health. This is an exceptional opportunity to join a collaborative operations organization where you will gain broad visibility across various critical functions, including supply chain, planning, finance, merchandising, and transportation. You’ll have the chance to build impactful relationships across a large organization, tackle complex operational challenges, and directly contribute to enhancing overall business performance.

Responsibilities

Monitor critical operational and performance metrics to identify trends, risks, and opportunities; Analyze and interpret business data to provide clear, accurate, and actionable information to internal and external partners; Support order book health, supply chain execution, service levels, and operational efficiency; Provide timely responses and issue resolution through email, phone, and cross-functional communication; Build and maintain strong relationships with a broad network of business partners; Support monthly shipment goal-setting and other operational planning activities; Identify process gaps and contribute to continuous improvement and efficiency initiatives; Support operational projects and help implement solutions that improve business performance; Work across multiple teams and business areas as priorities evolve; Ensure reporting and operational information is accurate, timely, and relevant.

Requirements

2–3+ years of experience in supply chain, operations, customer operations/service, order management, finance, or a related field; Strong communication skills and exceptional attention to detail; Ability to work independently and make sound decisions in situations involving ambiguity; Strong time-management and multitasking skills in a fast-paced environment; Critical thinking and problem-solving skills with a results-oriented mindset; Experience working with operational data, performance metrics, reporting, or business analysis; Strong proficiency with Microsoft Office, particularly Excel, or equivalent business productivity tools; Ability to build effective relationships and collaborate with large, cross-functional teams; Flexibility to move between different business areas and quickly adapt to changing priorities.

Nice to have

Experience in supply chain operations, sales & operations planning (S&OP), performance management, planning, logistics, transportation, order management, or finance; Experience with enterprise resource planning (ERP) or other supply chain/enterprise systems. Experience with a specific platform is helpful but not required; Experience with reporting, dashboards, data visualization, or business intelligence tools; Retail, apparel, footwear, consumer products, e-commerce, or other high-volume operational experience; Experience supporting continuous improvement or process optimization initiatives; Previous experience working within a large global organization or complex cross-functional environment; Bachelor’s degree in Supply Chain, Operations, Business, Finance, or a related discipline is preferred but not required.

Benefits

subsidized health, vision, and dental plans; paid sick leave; retirement plans with a match; free online training through Aquent Gymnasium