Sr. Account Management Associate (Remote)

We're seeking a Sr. Account Management Associate to own the onboarding and ongoing success of employers with fewer than 3,000 employees. In this role, you'll help employers launch quickly, navigate our Employer Portal, and access the tools and resources they need to successfully promote their Rula benefit.

Responsibilities

Own the onboarding and ongoing success of employers with fewer than 3,000 employees; Help employers launch quickly, navigate our Employer Portal, and access the tools and resources they need to successfully promote their Rula benefit; Serve as the primary point of contact for a portfolio of employers, ensuring they have a seamless experience from onboarding through long-term engagement; Partner closely with Broker Partnerships, Marketing, Product, and Operations to deliver customized communications, support employer campaigns, answer questions, and identify opportunities to increase awareness and utilization of the Rula benefit

Requirements

3+ years of experience in customer success, account management, implementation, onboarding, client services, or another customer-facing role; Experience working in a B2B organization, preferably within employee benefits, healthcare, insurance, HR technology, or SaaS; Experience partnering with employee benefits brokers, consultants, or other channel partners to support employer clients and drive successful customer outcomes; Experience managing a portfolio of customer relationships and serving as a trusted point of contact throughout the customer lifecycle; Excellent written and verbal communication skills, with the ability to communicate professionally and confidently with external business partners

Nice to have

1+ years experience working in a high-growth startup or rapidly scaling organization; Experience with a CRM (eg: Salesforce) systems and understands how to manage a sales pipeline and forecasting; Experience managing a high-volume portfolio of customers while consistently meeting service level expectations; Experience identifying operational improvements and helping scale customer success or onboarding processes

Benefits

100% remote work environment: Working hours to support a healthy work-life balance (must be based in United States, currently not hiring in Hawaii); Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the United States; Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA; 401(k) plan access; Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care; Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering; Employee Assistance Program (EAP); Quarterly department stipend; Community and employee resource groups; Home office stipend: New hire home office stipend & $50 monthly stipend to help cover internet or cell phone expenses; Wellness at Rula program: Year-round wellness initiatives and a $50/month wellness stipend