Sr Director - Order Management, DTC & Logistics Technology

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

The Opportunity

Mattel is seeking an accomplished and execution-driven Sr. Director, Order Management, DTC & Logistics technology to own and elevate the supply chain technology backbone connecting how Mattel takes, fulfills, and delivers orders to consumers and partners worldwide. This is a senior leadership role with end-to-end accountability for Order Management, Logistics, and Direct-to-Consumer (DTC) Supply Chain technology — spanning order orchestration, distribution, fulfillment, transportation, and last-mile execution.

The successful candidate will be a strategic partner to the VP of Global Supply Chain IT, translating enterprise supply chain priorities into a coherent, AI-enabled technology agenda. This leader will combine deep domain expertise with modern technology and product leadership to build scalable, resilient, and intelligent capabilities — and will be expected to operate with the judgment, executive presence, and organizational influence of a senior leader capable of representing the function in front of CTO- and CSCO-level stakeholders.

This role carries broadened scope that consolidates Order Management ownership with Logistics and DTC technology leadership, positions the leader as a key architect of Mattel's order-to-delivery roadmap, and is a critical step in the succession and growth path toward broader supply chain technology leadership.

The role manages a globally distributed organization — a core team based in El Segundo, CA, an offshore Global Capability Center (MTIC) in India, and a portfolio of strategic technology partners and vendors — and is accountable for ensuring these groups operate as a single, high-performing extended team.

What We’re Looking For

The pay range of 222,400USD to 270,000USD annually is indicative of projected hiring range, however base pay will be determined based on a candidate’s work location, skills and experience. Mattel offers competitive total pay programs, comprehensive benefits, and resources to help empower a culture where every employee can reach their full potential.

Responsibilities

Own the strategy, roadmap, and lifecycle of Order Management technology — order capture, orchestration, allocation, and exception management — across DTC, wholesale, and partner channels.; Define and execute a multi-year technology roadmap for Order Management, Logistics, and DTC Supply Chain that is fully aligned to enterprise priorities, growth objectives, and the broader Supply Chain 2.0 vision.; Serve as a recognized thought leader in modern supply chain technology, driving innovation across order management, warehouse management, transportation, and fulfillment systems.; Champion the adoption of cloud-native architectures, unified data platforms, and AI/agentic capabilities that enable real-time order visibility, predictive exception handling, and end-to-end resilience.; Act as the primary technology partner to Distribution Center leaders, Logistics operations, Customer Service, and DTC business teams — translating operational challenges into scalable, sustainable technology solutions.; Drive end-to-end delivery of initiatives spanning order management, warehouse operations, inventory visibility, fulfillment, and transportation, ensuring tight alignment between business outcomes and technical execution.; Ensure high availability, performance, and continuous improvement of mission-critical, revenue-impacting systems that power Mattel's order-to-delivery experience.; Establish clear governance, KPIs, and escalation paths for order management and fulfillment systems, with proactive risk identification across fragmented or legacy platforms.; Collaborate closely with Product, Operations, Finance, Customer Service, and external partners/vendors to ensure alignment and successful execution of order management and logistics initiatives.; Influence enterprise architecture and technology standards in partnership with the VP, ensuring coherence with broader digital and AI transformation initiatives.; Own strategic technology vendor and partner relationships across the order management, logistics, and supply chain ecosystem, including platform selection and long-term partnership strategy.; Represent the Order Management, DTC, and Logistics technology portfolio in executive and cross-functional forums, including direct engagement with senior business and technology leadership.; Build, lead, and mentor a high-performing, multi-disciplinary organization spanning engineering, product, and platform teams, including onshore and offshore capability.; Directly manage a three-part organizational model: a core team based in El Segundo, CA / US, an offshore Global Capability Center in India, and a portfolio of strategic technology vendors and implementation partners — ensuring consistent delivery standards, clear accountability, and seamless collaboration across all three.; Own day-to-day and strategic vendor/partner management, including performance governance, contract and SOW oversight, and capacity planning across the vendor ecosystem supporting order management and logistics technology.; Foster a culture of accountability, innovation, and continuous learning, and develop leadership bench strength to support succession and future scope expansion.; Partner with the VP and broader IT leadership team to shape organizational design, talent strategy, and capability development across the order management and logistics technology portfolio.

Requirements

15+ years of progressive technology leadership experience, with significant, demonstrated ownership of order management, logistics, or DTC fulfillment platforms.; Proven track record leading Sr. Director-level or equivalent organizations, including full people leadership, budget ownership, and vendor management responsibility.; Demonstrated experience managing a blended organizational model spanning a domestic/US-based team, an offshore Global Capability Center, and external technology vendors/partners — with the ability to drive unified delivery across all three.; Deep expertise in order management systems (OMS), distribution and logistics operations, including WMS, TMS, and order orchestration platforms.; Strong command of cloud technologies and modern architecture patterns (ex. GCP), with experience embedding AI/ML capabilities into supply chain systems.; Demonstrated ability to operate as a strategic partner to senior operations and business leaders, translating ambiguity into clear, actionable technology strategy; Track record of delivering complex, large-scale technology transformations in fast-paced, matrixed, global organizations.; Executive-caliber communication, presence, and stakeholder management skills, with experience presenting to CTO/CSCO-level audiences; Demonstrated a growth mindset by staying curious and continuously learning, embracing challenges, and improving themselves.